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Capital One · 1 month ago

Chief of Staff, Client Services & Global Operations and the Discover Network

Riverwoods, IL

Full-time

Onsite

Mid, Senior Level

$176K/yr - $200K/yr

3+ years exp

Capital One is a leading financial services company, and they are seeking a Chief of Staff for Client Services & Global Operations. This role involves serving as a strategic partner to the VP, supporting key initiatives, driving teamwork, and ensuring operational excellence.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Assist in management of VP's leadership team strategy; including owning agenda for weekly huddles and managing ongoing SLT interactions

Facilitation of departmental planning, executive reporting, budgeting / forecasting, meeting management (townhalls, workshops, strategy sessions) and executive presentations / communications

Manage tactical/strategic projects and initiatives, support change management (including communications) across the organization

Support leadership in managing organizational priorities, talent initiatives, and internal communications

Partner with HR and Finance to optimize headcount planning, budget tracking, and performance management activities

Qualification

Strategy & OperationsProgram ManagementProject ManagementCommunications PlanningOrganizational Development

Required

Bachelor's Degree

At least 3 years of experience in Strategy & Operations or Program Management

At least 3 years of experience of working on operations teams and cross functional programs

At least 3 years of experience managing or contributing to strategic plans

At least 2 years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports

At least 2 years of experience in Organizational development and performance

Preferred

Masters Degree

At least 5 years of experience in Project or process management managing visible projects which require the ability to manage cross-functional team members, remove obstacles and influence appropriately

At least 5 years of experience in Communications planning and development, including department communications, leadership team meetings, presentations, memos and reports