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Philips · 4 months ago

Customer Success Manager Image Guided Therapy systems, Indonesia

Jakarta (Java)

Full-time

Onsite

Mid Level

Philips is a health technology company dedicated to providing quality healthcare for everyone. The Customer Success Manager will serve as the pre and post-sales contact for the Cathlab install base, driving customer success through enhanced collaboration, training coordination, and strategic partnerships.

B2BConsumer ElectronicsElectronicsLightingWellness

Responsibilities

Enhancing value creation and collaboration with the end users

Coordinate with MOH accredited Intervention training centers to create standardize pre-procedure, procedure and post-procedure protocols

Coordinator for clinical applications support request or training

MOH point of contact for any concern or escalation for post hand-over sites

Facilitate/coordinate clinical training programs and workshops related to Sihren cathlab

Coordinate with Philips marketing and/or MOH for all marketing/media activities

Coordinate with IGT modality sales specials and service to maximize customer lifetime value (CLV) for Sihren cathlab IB

Coordinate with business unit marketing and marketing ops team to build an effective marketing campaign and executing activities that can improve NPS

Maintaining and developing a local network of clinical Key Opinion Leaders (KOL’s) and in coordination with clinical science, jointly driving standardization and clinical excellence

Coordinate with project manager, clinical applications team to ensure that there is proper alignment on cathlab Sihren projects, to ensure that there is ample time to prepare the business unit for supply and delivery

Proactively engage with key customers to discuss and understand their long-term strategies, behaviours, and procurement practices

Lead conversations to future upgrades via customer lifetime value (CLV) and added services

Work with a diverse, multi-functional team, including IGT Product/Business Specialists, Clinical Applications Specialists, Project Managers, and Service Engineers, marketing and communications team, MOH and customers to facilitate proper communication/alignment, deliver standardization and improve NPS

Gain valuable experience in customer relationship management, strategic planning, and stakeholder coordination within a leading healthcare technology company

Qualification

Customer relationship managementStakeholder managementManagement consultingStrategic planningClinical experienceFluent in BahasaMaster's degreeFluent in English