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Augustana University (SD) · 5 months ago

Associate Director of International Student Services

Main Campus, Sioux Falls, SD, US

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Augustana University is seeking a dynamic and student-centered leader for the Associate Director of International Student Services position. This role is crucial in supporting international students through advising, program coordination, and compliance management, while also overseeing staff and collaborating with various university departments.

Higher Education

Diversity & Inclusion

No H1B

U.S. Citizen Only

Responsibilities

Serve as a Designated School Official (DSO) and maintain compliance with all federal immigration regulations (SEVIS, I-17 updates, visa advisement)

Coordinate international student orientation and transition services each semester

Provide one-on-one advising for international students regarding immigration, cultural adjustment, academic success, and personal development

Oversee student support programs such as the Augustana Cultural Exchange (ACE), Friendship Family Program, and international student resources

Manage key systems related to international student engagement and visa tracking (e.g., Via TRM, Slate, Sprintax)

Supervise and support professional staff, interns, student workers, and volunteers

Contribute to campus programming such as International Education Week and Friday Rendezvous

Support strategic internationalization efforts, policy development, and partner engagement

Collaborate with Enrollment, Student Affairs, and Academic Affairs on retention and success strategies

Participate in campus emergency response for international students, including on-call support

Maintain vendor relationships and assist with budgetary oversight

Qualification

Designated School Official (DSO)SEVIS reportingIntercultural communicationEvent coordinationMicrosoft Office proficiencyImmigration regulationsManagerial experienceBudgetary experienceFluency in a second languageExperience in international education

Required

Master's degree in a relevant field

Must be eligible to serve as a Designated School Official (DSO), preferably as the Primary Designated School Official (PDSO) – requires U.S. citizenship or lawful permanent residency

Familiarity with student visa immigration regulations and SEVIS reporting requirements

Valid driver's license and passport

Demonstrated intercultural communication skills and a passion for supporting diverse student populations

Strong organizational, supervisory, and event coordination abilities

Excellent verbal and written communication skills

Willingness to work flexible hours during peak programming periods (August and January)

Ability to travel domestically and internationally

Preferred

Significant travel experience and/or familiarity with living abroad

Fluency in a second language

Managerial and budgetary experience

Knowledge of current issues and best practices in the field of international education

Five years' experience coordinating or directing international programs

Participation in NAFSA and other international education-related professional organizations

Proficiency with Microsoft Office, Google Suite, Slate, Terra Dotta, SEVIS, Via TRM, Reeher, Jenzabar products, social media, and website development

A broad and strategic understanding of the higher education landscape and trends related to inbound international education, internationalization, and global engagement

A proven track record in building trust with campus partners (leadership, faculty, staff, and students)

Knowledge of university policies and immigration regulations related to international students and faculty to assure full compliance with visa requirements and related laws

Experience developing and managing customized programs