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Bestpass by Fleetworthy · 3 hours ago

Mid-Market Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Bestpass, now rebranded as Fleetworthy, is focused on revolutionizing road safety and fleet management. The Mid-Market Customer Success Manager is responsible for enhancing customer experience, managing client relationships, and ensuring customers derive maximum value from the Fleetworthy program.

Information TechnologyRailroadSoftwareTransportation

Growth Opportunities

Responsibilities

Develops trusted advisor relationships with key accounts and customer stakeholders

Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands

Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program to the mutual benefit of the customer and Fleetworthy

Evaluates client data such as revenue, violation, bypass and toll usage, to prepare relevant and accurate reports and implement action plans as needed

Schedules and prepares regularly occurring customer business reviews to set objectives, provide recommendations for program optimization and identify shortfalls in customer engagement

Continually seeks and communicates improvements to enhance customer satisfaction

Collaborates with the marketing and sales departments to brainstorm new campaigns and obtain Customer Reviews

Solicits customer feedback to inform new concepts for products/services; collaborate with the sales team to find new opportunities for account growth

Ensures attainment of both performance and activity-based goals on a quarterly basis and proactively engages resources available to achieve them

Qualification

Customer Success ManagementAccount ManagementCRM SystemsMicrosoft ExcelCommunication SkillsTransportation Industry ExperienceProblem SolvingRelationship BuildingPresentation Skills