Energy Exemplar · 1 month ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
7+ years expEnergy Exemplar is a company focused on empowering transformative energy decisions through innovative software solutions. The Senior Customer Success Manager will manage and grow customer engagements in the Middle East, ensuring long-term strategic partnerships and driving customer retention and revenue growth.
ConsultingInternetMarketingSoftware
Responsibilities
Establish, expand, and nurture executive-level relationships with customers across the Middle East
Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies
Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy
Drive measurable business outcomes by managing a regional portfolio representing $130M ARR
Ensure renewal targets are consistently achieved or exceeded
Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value
Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value
Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually
Represent Energy Exemplar as a thought leader in the Middle East energy sector
Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities
Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets
Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership
Act as the key conduit between customers and Energy Exemplar’s Product teams
Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities
Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders, embedding Energy Exemplar in the Middle East energy ecosystem
Qualification
Required
7+ years in Customer Success, Account Management, or Strategic Consulting within enterprise software, energy, or related industries
Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics
Proven track record of managing large enterprise accounts, meeting or exceeding renewal and expansion targets
Demonstrated ability to build and sustain executive-level relationships with C-suite and senior stakeholders
Ability to translate customer challenges into actionable solutions and value realization
Excellent written and verbal communication skills; confident in presenting to senior audiences and representing the company at industry forums
Proficiency in leveraging data to inform customer insights, track account performance, and guide strategic decisions
Willingness to travel across the Middle East for customer meetings, industry events, and regional engagements
Bachelor's degree required
Preferred
Advanced degree in business, engineering, or related field
Company
Energy Exemplar
Energy Exemplar is the developer and marketer of the PLEXOS suite of energy market simulation and modelling software.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Riverside Company
2023-10-31Acquired
2017-10-03Private Equity
Leadership Team
David Wilson
CEO
Prajval Parthasarathy
Chief Operating Officer
Recent News
Data Center Knowledge
2024-12-10
Company data provided by crunchbase