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Roche Bobois · 1 month ago

Dispatch Administrative Coordinator

Secaucus, NJ

Full-time

Onsite

New Grad, Entry Level

$24/hr - $24/hr

Roche Bobois, a global leader in high-end European designer furniture, is hiring a Dispatch Administrative Assistant to support its logistics operations. The role focuses on ensuring smooth delivery coordination, documentation accuracy, and efficient dispatch support.

FurnitureRetail

Responsibilities

Create and manage Delivery Vouchers (DVs) for all outgoing orders, ensuring the appropriate team is allocated to each order

Ensure accurate item placement in designated locations (Showrooms floor or Warehouse inventory)

Track all outgoing orders and verify their status (delivered prematurely, stand by,…)

Weekly monitoring and follow-up reports to local, Out-of-State (OOS) delivery teams and showrooms regarding pending orders and customer pickups

Collect and validate Proofs of Delivery (PODs) from the various delivery teams, ensure standard documents are received and in accordance with Group policies, save verified documents to the designated server and follow up on PODs that are missing or inaccurate

Daily extractions of orders to be delivered to the Tristate and Out of State dispatchers

Update and standardize comments in internal Roche Bobois programs to ensure accuracy in the Portfolio

Generate and manage lists for: SAV (After-Sales Service), Orders to Cancel, Unresponsive Clients, Follow ups, Showroom Actions / Pickups, Stock Actions

Review client portfolios for comment accuracy and completeness

Insert confirmed orders into the appropriate client lists in the schedules (Tri-State and Out Of State)

Maintain and update databases for: Partial calculation tool, Storage fees calculation tool, Delivery follow-up tracking, Unbalanced Customers

Provide operational backup for the Dispatch team: Includes client communication, processing order payments and organization of transfers to delivery teams

Assist in special projects and tasks assigned by the Customer Service Manager

Provide general administrative support to the Dispatch Team as needed

Qualification

Microsoft Office SuiteLogistics experienceDelivery processes knowledgeERP systems experienceData analysis experienceMultitaskingAttention to detailWritten communicationVerbal communicationCross-functional coordination