Howard University · 1 month ago
Chief Operating Officer (Faculty Practice Plan)
DC-Baltimore Area
Full-time
Onsite
Director/Executive
$225K/yr - $250K/yr
10+ years expHoward University is a prominent institution dedicated to well-being and professional growth. The Chief Operating Officer (COO) is responsible for the strategic, financial, and administrative oversight of the physician enterprise, ensuring efficient operations aligned with the university's mission.
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Responsibilities
Provide executive oversight of all ambulatory clinics, faculty practices, and related clinical operations
Lead day-to-day operational performance including patient flow, scheduling, clinic throughput, call center performance, and care coordination
Ensure that clinical operations meet standards of safety, quality, service excellence, and regulatory compliance
Implement consistent operational policies, workflows, and performance standards across departments and practice sites
Develop and execute strategies to support practice expansion, new clinical programs, and service line growth
Assess market and demographic trends to inform future planning and provider network development
Partner with University and hospital leadership to align practice operations with broader academic and clinical priorities
Support recruitment planning, provider onboarding, and optimization of clinical FTE utilization
Lead initiatives to improve provider productivity, panel management, template design, and clinical capacity utilization
Partner with department chairs and practice leaders to set and monitor operational KPIs (e.g., access metrics, cycle time, provider productivity, patient satisfaction)
Support performance review processes, compensation model implementation, and incentive alignment
Collaborate with the CFO to manage operating budgets, financial forecasts, and profitability of service lines
Provide operational leadership for revenue cycle functions (e.g., registration, scheduling, charge capture workflows, documentation optimization, denial reduction)
Work with central revenue cycle leaders to ensure clean claims, timely billing, and improved collections
Evaluate and optimize payer mix, managed care leverage, and ambulatory financial performance
Oversee optimization of the electronic health record (EHR) and other clinical information systems to support efficient workflows
Ensure accurate, real-time dashboards and data analytics to drive decision-making
Champion the use of technology, automation, and digital health solutions to improve access and patient engagement
Ensure operational compliance with CMS, Joint Commission, ambulatory accreditation standards, HIPAA, OSHA, and related federal and local regulations
Partner with quality leaders to strengthen ambulatory quality and patient safety programs
Lead operational readiness for audits, surveys, and accreditation activities
Build and develop high-performing administrative and operational teams
Promote a culture of equity, accountability, service excellence, and continuous improvement
Provide coaching, mentorship, and leadership development to practice managers and administrative staff
Strengthen physician–administrative partnerships across departments
Work closely with the College of Medicine to align clinical operations with teaching and training needs
Coordinate with Howard University Hospital leadership to ensure smooth inpatient–outpatient continuum of care
Assist in integrating residents and students into clinic operations in compliance with accreditation requirements
Qualification
Required
Master's degree in Healthcare Administration, Business Administration, Public Health, or a related field required
Minimum 10 years of progressive leadership experience in an academic medical center, faculty practice plan, or large multispecialty physician group
Strong experience in ambulatory operations, physician enterprise management, and performance improvement
Demonstrated success improving access, financial performance, and operational efficiency across multiple clinical departments
Strong analytical and strategic thinking skills
Deep understanding of physician practice economics and healthcare reimbursement
Demonstrated change management and project management capability
Excellent interpersonal, communication, and physician-relations skills
Commitment to health equity, community engagement, and service to underserved populations
Preferred
Additional certification in Lean, Six Sigma, or ambulatory operations
Experience in a mission-driven, culturally diverse, urban healthcare environment
Benefits
Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
Work-Life Balance: PTO, paid holidays, flexible work arrangements
Financial Wellness: Competitive salary, 403(b) with company match
Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture
Company
Howard University
Howard University is a federally chartered, private, coeducational, and nonsectarian university.
5001-10000 employees
H1B Sponsorship
Howard University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (31)
2022 (29)
2021 (14)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$29.9MKey Investors
Gilead SciencesAmerican Academy of Orthopaedic SurgeonsNational Endowment for the Humanities (NEH)
2024-02-27Grant
2023-12-01Grant· $0.02M
2023-01-10Grant· $0.15M
Leadership Team
Ta-Nehisi Coates
Sterling Brown Endowed Chair, Department of English
Recent News
2026-01-16
Government Technology US
2026-01-16
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