Info Origin Inc. · 1 month ago
Senior Application Support Analyst
United States
Contract
Remote
Senior Level
$30/hr - $30/hr
6+ years expInfo Origin Inc. is seeking a Senior Application Support Analyst to manage day-to-day IT issues and system changes for a security/access control system. The role involves resolving system incidents, coordinating updates, and ensuring smooth operations while creating necessary documentation and facilitating communication among team members.
Information ServicesInformation TechnologySoftware
Responsibilities
Help manage and resolve system issues (incidents)
Assist with planning and coordinating system changes or updates
Support the business when they have immediate system problems
Help test the system to make sure everything works before updates go live
Create documentation like user guides, test plans, and knowledge articles
Communicate progress and updates to managers and team members
Supporting system operations and maintenance
Helping deliver software fixes and improvements using standard SDLC processes
Participating in planning, design, testing, and implementation of system solutions
Working with other IT teams (network, development, QA, etc.)
Investigating and troubleshooting issues
Assisting with training and user acceptance testing
Qualification
Required
General knowledge of how IT systems are developed, maintained, and supported
Experience in help desk or service support (ServiceNow experience is a plus)
Ability to write clear documentation
Basic understanding of networks, hardware, and software
Ability to write simple SQL queries to get or check data
Comfort with Office apps (Excel, Word, Project, Visio, PowerPoint)
Good communication skills (speaking and writing clearly)
Bachelor's degree + 3 years of IT experience OR Associate degree + 4+ years of IT experience OR High school diploma/GED + 7+ years of IT experience
High school or equivalent (Required)
help desk or service support: 6 years (Required)
ServiceNow: 5 years (Required)
SQL: 1 year (Required)
Location: Raleigh, NC 27610 (Required)
Company
Info Origin Inc.
Info Origin is a global provider of information technology consulting, application development and software engineering services.
51-200 employees
H1B Sponsorship
Info Origin Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (4)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
A
Ashish kumar Chauhan
Co-Founder and President
Company data provided by crunchbase