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Straight Edge Technology, Inc. · 1 month ago

Systems Engineer / System Administrator for Managed Service Provider

Corpus Christi, TX

Full-time

Onsite

Mid, Senior Level

$50K/yr - $80K/yr

5+ years exp

Straight Edge Technology, Inc. is a growing Managed Service Provider focused on delivering high-quality IT support and services. The Systems Engineer will be responsible for maintaining and troubleshooting infrastructure, providing IT support, and ensuring optimal performance and security for client systems.

ConsultingInformation Technology

Responsibilities

Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution

Provides IT support relating to technical issues involving Microsoft's core business applications / Azure / Office 365, as well as virtual environments built on Citrix and VMware

Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc

Implement and support disaster recovery solutions

Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Citrix

System documentation to include system reviews and recommendations

Travels to customer sites to perform work when appropriate (company vehicle provided)

Maintains familiarity with industry best practices

Communicate effectively with customers and the Service Team

Actively participates in team and company meetings

Install, configure, test and maintain operating systems, application software and system management tools

Proactively ensure the highest levels of systems and infrastructure availability

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

Maintain security, backup, and redundancy strategies

Provide 2nd and 3rd level support

Qualification

Microsoft AzureWindows Server 2016/2019/2022O365M365CitrixSQLNetwork SecurityMonitoring SystemsAutomation SoftwareCustomer OrientationAnalytical ThinkingTechnical ExpertiseStress Management

Required

BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar)

Extensive knowledge of all aspects of PC operations and functions

Experience with monitoring systems and automation software

Experience with the following technologies: Sophos or Meraki Firewall, O365 and M365, Azure Virtual Desktop or Terminal Services (RDS), Small Business Networks, Microsoft SQL, Microsoft Windows Server 2016, 2019, 2022