OneMain Financial · 2 days ago
VP/Director of Debt Settlement Agency (DSA) Operations
Wilmington, DE
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expOneMain Financial is the leader in offering nonprime customers responsible access to credit. The Vice President/Director of Debt Settlement Agency Operations will drive operational excellence and manage strategic partnerships to optimize performance and foster growth in the debt settlement process.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Own the full DSA operational process lifecycle—from design and implementation to ongoing optimization
Champion automation and digital initiatives to streamline workflows and deliver superior business outcomes
Serve as the primary point of contact for major debt settlement agencies (DSAs)
Lead B2B performance management and partnership development to maximize value, strengthen collaboration, and ensure access to our customers
Identify, develop, and execute process enhancement initiatives that improve efficiency, compliance, and customer experience
Leverage data analytics to monitor KPIs, analyze trends, and drive corrective actions
Lead, mentor, and develop Operation Support Supervisors and their teams as required
Oversee resource allocation, workload prioritization, and cost management to ensure operational effectiveness
Ensure all processes adhere to state, federal, and corporate requirements, maintaining detailed documentation and audit readiness
Lead projects to implement new technologies and process changes, collaborating with stakeholders across the organization
Represent DSA operations in executive forums, presenting results, strategies, and recommendations to senior leadership
Foster an environment of continuous improvement, innovation, and high performance
Qualification
Required
Bachelor's degree required
10+ years of progressive leadership experience in collections, call center operations, or related financial services
Proven experience managing B2B partnerships/vendor management, including performance management, contract management, and partnership development
Demonstrated success in process ownership, process improvement, and automation initiatives
Experience overseeing multiple teams and managers in a fast-paced environment
Strong analytical, strategic thinking, and problem-solving skills
Excellent presentation and communication skills, with the ability to influence at all levels
Track record of driving transformation and change management
Knowledge of regulatory requirements and compliance standards in collections and financial services
Experience with technology implementation, workflow automation, and data analytics tools
Ability to travel 25% of the time
Preferred
STEM field preferred (e.g., Engineering, Computer Science, Mathematics, or related discipline)
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2025-11-08
2025-10-29
Company data provided by crunchbase