Laffey Real Estate · 2 months ago
We seek an Active Customer Service Assistant
New York, NY
Full-time
Onsite
New Grad, Entry LevelLaffey Real Estate is seeking an Active Customer Service Assistant who will play a vital role in enhancing customer experiences. This position involves providing exceptional support to clients, resolving inquiries, and contributing to customer satisfaction.
Property ManagementReal Estate
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat
Resolve customer complaints and issues efficiently and effectively
Provide product information and assist customers in navigating services
Maintain a positive, empathetic, and professional attitude toward customers
Document customer interactions in our CRM system accurately
Collaborate with team members to improve customer service processes
Identify potential upsell opportunities during customer interactions
Assist in training new team members on customer service procedures
Gather and report customer feedback to enhance service quality
Participate in regular team meetings to discuss service improvements and challenges
Qualification
Required
High school diploma or equivalent; further education is a plus
Proven experience in customer service or a related field
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to handle stressful situations and learn quickly
Proficiency in Microsoft Office Suite and CRM software
Ability to work independently and as part of a cohesive team
Flexible schedule with availability for evenings and weekends if needed
Positive attitude and a passion for helping others
Preferred
Experience in a fast-paced environment
Company
Laffey Real Estate
Laffey Real Estate is a privately held independent family-owned residential real estate firm offering property management services.
Founded in 1974
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase