Executive Director, CRM Product Strategy jobs in United States
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Novartis · 1 month ago

Executive Director, CRM Product Strategy

positionEast Hanover
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$204K/yr - $380K/yr
date10+ years exp

Novartis is a global leader in healthcare on a mission to transform medicine and improve lives worldwide. The Executive Director, CRM Product Strategy will create and drive a world-class product strategy practice within Novartis US CRM, collaborating closely with business and IT leadership to enhance customer engagement and drive innovation.

BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
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H1B Sponsor Likelynote

Responsibilities

Define and execute a CRM product strategy and vision that aligns with Novartis business goals and serve as the primary point of contact for executive leadership on CRM strategy
Build and lead a top-talent product strategy team
Define success metrics at the portfolio level: including OKRs, adoption rates, business impact, and strategic value delivery
Identify opportunities to create, improve, and scale business processes using traditional and agentic solutions
Oversee resource allocation and investment decisions, balancing innovation with operational needs
Establish and maintain strong working relationships with key internal stakeholders, including US Commercial business unit leaders, IT, Insights & Decision Science (IDS), and external partners such as CRM vendors and implementation consultants
Collaborate closely across the CRM team to ensure cross-functional alignment and optimization
Collaborate with program teams to ensure business process changes integrate with all aspects of transformation
Evangelize the CRM strategy and impact across the organization (e.g., stakeholder meetings, leadership forums, and Sales meetings)
Maintain a deep understanding of the Life Sciences CRM landscape including Salesforce and Veeva, as well as best practices across different industries
Maintain a deep understanding of the US commercial strategy and secure support from relevant business entities and stakeholders

Qualification

CRM product strategySalesforceVeevaAI technologiesData analyticsChange managementLeadership skillsPeople managementAnalytical skillsProblem-solving skills

Required

Bachelor's degree in related field is required
10+ years of experience in technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors
Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce, Veeva, and the major and evolving players in the ecosystem
Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies
Experience developing and executing a long-term strategic technology vision that aligns with enterprise commercial and innovation goals
Strong understanding of generative AI technologies, machine learning, and data analytics, with a focus on practical applications
Excellent leadership skills with the ability to build and lead high-performing teams of AI specialists
People management experience within CRM, AI, technology, or data-driven environments required
Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy
Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
Experience in leading a organizational transformation, including change management, communication strategy, and risk and compliance mitigation
Ability to adapt strategies and approaches in a rapidly evolving technological landscape

Preferred

Master of Science and/or MBA preferred

Benefits

Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave

Company

Novartis

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Novartis is a pharmaceutical company that researches and develops medicines for serious diseases to improve and extend people's lives.
dateFounded in 1996
location
Basel, Basel-Stadt, CHE
people-size10001+ employees
web-link
https://www.novartis.com

H1B Sponsorship

Novartis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (27)
2023 (23)
2022 (27)
2021 (31)
2020 (25)

Funding

Current Stage
Public Company
Total Funding
$2.49B
Key Investors
Bill & Melinda Gates Foundation
2024-06-19Post Ipo Debt· $2.49B
2018-02-14Grant· $6.5M
2000-05-19IPO

Leadership Team

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Daniel Grant
Vice President & Global Program Head
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John von Brachel
VP, Head of Content Lab
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Company data provided by crunchbase