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Expedient · 1 month ago

Entry-Level IT Support Associate Overnight (X)

Lewis Center, OH

Full-time

Onsite

New Grad, Entry Level

$32K/yr - $37K/yr

Expedient is hiring an entry-level IT Support Associate for their Lewis Center/Columbus, OH data center, offering a fast-track to learning and career growth. The role involves handling client support tickets, following security protocols, and ensuring the secure transport of equipment, all while receiving comprehensive on-the-job training.

Cloud ComputingCyber SecurityInformation ServicesInformation TechnologySecurityTelecommunicationsVirtualization

No H1B

Responsibilities

Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed

Follow strict security protocols to allow client access requests inside the data center using specific access control criteria

Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility

Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support

Qualification

CompTIA certificationsA+ certificationNetwork+ certificationWindowsLinux/UnixNetworkingCustomer serviceAnalytical skillsMultitaskingProblem-solvingCommunication skills

Required

Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience

Must pass pre-employment screens

Sitting - stationary/seated position during the workday in order to check in visitors

Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center

Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware

Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required