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S&P Global · 1 month ago

Sr Associate, Client Support Operations

Raleigh, NC

Full-time

Onsite

Mid, Senior Level

$49K/yr - $67K/yr

2+ years exp

S&P Global is a leading provider of data and software solutions for institutional investors, broker/dealers, and research providers. They are seeking a Senior Associate, Client Support Operations to manage client relationships, drive adoption, and maximize client value from their product suite, while also developing expertise in their offerings.

AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research

Culture & Values

No H1B

Responsibilities

Act as the day-to-day account manager for a portfolio of clients using BigDough Solutions products, leading all non-commercial relationship management aspects

Maintain regular communication with clients by email, phone and virtual/face-to-face meetings. Build relationships with key contacts and influencers. Educate clients about our data and solutions to increase usage and identify upsell opportunities

Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas. Work with the Product Development team to communicate details of new releases, tailoring outreach to your clients

Provide product training to end users, either on-site or virtually, and demo upcoming new features and enhancements

Monitor client health together with the Client Engagement lead and the Revenue/Account Management organization. Assess product usage metrics and provide qualitative insights into the drivers of clients’ businesses and their product satisfaction

Document client interactions and share client intel and product feedback with internal stakeholders

Partner with the Client Support team to ensure timely and effective product support for end users

Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects

Support product demonstrations for prospective clients

Qualification

Client relationship managementFinancial markets knowledgeData/software industry experienceProduct trainingCommunication skillsProactive attitudeMulti-taskingTeam collaborationOrganizational skillsGoal-oriented

Required

Education: Bachelor's degree at minimum

Minimum 2 years' experience in a client-facing role (account management, sales, client operations, end user support or similar) – ideally within the financial markets and/or data/software industry

Strong interest in financial markets, data and technology

Excellent verbal and written communication skills

A positive, proactive attitude with the ability to work independently and collaboratively in teams

Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment

Preferred

Bachelor's degree in a discipline related to financial markets, data or technology

Benefits

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.