Binance · 2 months ago
Quality Assurance Specialist, Risk Operations
South East Asia
Full-time
Hybrid
Entry, Mid Level
2+ years expBinance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. The role of Risk Operations Agent involves overseeing the quality of risk operations, ensuring compliance with standards, and enhancing processes through data analysis and AI initiatives.
BitcoinCryptocurrencyFinTechStock ExchangesWeb3
Responsibilities
Oversee and manage the quality of agents’ chat interactions and daily operational tasks to ensure compliance with established standards
Develop and refine service quality specifications for Risk personnel in line with evolving business requirements
Conduct thorough quality inspections for both online and offline operations, adhering to QA standards
Analyse operational and risk data to generate insightful reports and value-added recommendations
Deliver actionable findings and suggestions to operational teams and senior leadership for effective execution
Train team members to deepen their understanding of Standard Operating Procedures (SOP) and quality benchmarks
Collaborate with QA colleagues to perform regular calibration sessions aimed at enhancing QA capabilities and maintaining high standards
Lead and contribute to AI-driven quality assurance projects, including automated evaluations, speech and text analytics, and intelligent QA model deployment to improve efficiency and accuracy
Demonstrate flexibility by working alternative hours, such as evenings, to coordinate with global teams across different jurisdictions
Qualification
Required
Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any discipline
Minimum of 2 years' relevant experience in risk operations, fraud prevention, KYC, or related fields
Strong understanding of KYC, fraud detection, and risk operation processes
Solid knowledge of customer satisfaction and quality assurance programs
Excellent organisational and time management skills
Effective facilitation skills for meetings and presentations
Proficient verbal and written communication skills in English and the primary language of the supported market
Passionate about emerging technologies, particularly blockchain and related innovations
Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders
Preferred
Experience with AI-related projects (e.g., AI quality monitoring or automated QA systems) is highly desirable
Benefits
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Company
Binance
Binance is a blockchain ecosystem and digital asset exchange platform that provides a wide range of crypto-related services.
5001-10000 employees
H1B Sponsorship
Binance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
MGX
2025-03-12Series Unknown· $2B
2018-10-23Series Unknown
2018-10-01Seed
Leadership Team
Richard Teng
Binance, Co-CEO
Andrew Carroll-Goldin
Global Head of Data Analytics
Recent News
Fintech News Malaysia
2026-01-16
Business Standard India
2026-01-16
Company data provided by crunchbase