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Kamstrup · 2 days ago

Inside Sales Support Specialist - Cumming, GA

Cumming, GA

Full-time

Onsite

Entry Level

1+ years exp

Kamstrup is a Danish technology company and a global leader in intelligent water metering solutions. They are seeking an Inside Sales Support Specialist to provide operational support to the Inside Sales Team and improve customer engagement and satisfaction. The role involves managing customer inquiries, processing orders, and collaborating with various teams to enhance internal processes.

ComputerEnergyManufacturingRenewable Energy

Growth Opportunities

Responsibilities

Provide day-to-day administrative and operational support to the Inside Sales team to ensure smooth execution of sales activities

Manage customer inquiries related to orders, tracking, and product information, delivering timely and accurate responses that strengthen customer relationships

Process software system transfers and warranty orders in coordination with the Service Department, ensuring compliance with company procedures and customer agreements

Create and maintain customer accounts in CRM and operational systems, ensuring data accuracy, completeness, and integrity across platforms

Collaborate closely with Sales, Service, and Operations teams to ensure alignment between customer needs, product delivery, and company processes

Act as a champion for continuous improvement, working to enhance internal processes that reflect the same high quality and reliability as Kamstrup’s products

Gather and document customer feedback to identify key improvement areas, helping to shape more effective support practices and workflows

Conduct annual customer satisfaction check-ins for software accounts, ensuring customers are receiving optimal value and support from Kamstrup’s solutions

Schedule and coordinate recurring touch-base calls with key accounts, promoting proactive communication and long-term customer success

Make outbound calls to leads to support sales growth, assist with qualification, and ensure timely follow-up on potential opportunities

Partner with cross-functional teams to implement best practices that improve efficiency, accuracy, and overall customer experience

Process and manage incoming credit requests, ensuring timely resolution through effective communication and thorough investigation of disputes

Contribute to team meetings and special projects aimed at enhancing internal collaboration and customer satisfaction

Support the integration of new tools or systems that streamline internal workflows and improve responsiveness to customers

Qualification

CRM systemsMicrosoft Office SuiteInside sales experienceCustomer support experienceProactive mindsetOrganizational skillsCommunication skillsAttention to detailTime management