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PatientNow · 1 month ago

Director, Instructional Design

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

PatientNow is a company focused on providing comprehensive practice management solutions for the elective medical industry. As the Director of Instructional Design, you will lead a team to create engaging learning programs that drive performance for internal and external audiences, ensuring alignment with product and business goals.

AssociationHealth CareSoftware

Responsibilities

Collaborate with Product Managers to develop learning solutions for new feature releases in an agile environment

Design and produce content for quarterly releases and off-cycle updates, balancing speed, scalability, and quality

Apply adult learning theory and instructional design models (ADDIE, 5 Moments of Need) to create effective learning deliverables, including:

Knowledge base articles for new and existing products

ELearning modules, microlearning videos, instructor-led training materials, manuals, and quick reference guides

Become a subject matter expert (SME) by maintaining deep knowledge of the Company’s platform

Continuously innovate with new learning technologies, gamification methods, and AI-powered design tools to enhance learner engagement

Collaborate cross-functionally with the L&D team, Product, Marketing, and Customer Ops & Success to ensure consistent messaging and visual branding across all learning channels

Manage the design, development, and delivery of client training programs across global audiences

Collaborate with Customer Success, Marketing, and Product to create content that supports onboarding, adoption, and continuous education

Ensure all customer-facing training aligns with the Company branding and product standards

Support the execution of multilingual and localized learning experiences to serve global learners

Maintain and update the learning management system, ensuring courses are current, accessible, and tracked through analytics dashboards

Manage internal onboarding and product training programs that strengthen platform fluency across departments

Partner with HR and team leads to identify learning gaps and deliver tailored programs that address real business needs

Implement the Product Knowledge Proficiency Model by coordinating assessments, tracking progress, and sharing insights with leaders

Collect and analyze learner feedback to iterate and improve learning content

Manage a team of designers and facilitators, providing coaching, feedback, and career development support

Oversee project timelines, budgets, and resource allocation to meet business goals efficiently

Track learning engagement, adoption, and satisfaction metrics — and turn data into actionable improvements

Qualification

Instructional DesignLearning TechnologyData FluencySaaS TrainingTeam LeadershipBusiness EthicsCollaboration SkillsProblem SolvingContinuous LearningAdaptabilityTeamwork