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Ephrata National Bank · 1 month ago

Payment Operations Specialist

Brossman Building, Ephrata, PA, US

Full-time

Onsite

Entry Level

1+ years exp

Ephrata National Bank is a financial institution providing a range of banking services. The Payment Operations Specialist will support daily payment services, handle ACH file processing, wire processing, and debit card transactions, while ensuring compliance with banking regulations and delivering excellent customer service.

BankingFinancial ServicesInsurance

Work & Life Balance

Responsibilities

Handles inquiries from customers and other departments within the bank with excellent customer service skills as well as efficiently and accurately from various communication channels

Process all domestic and international incoming and outgoing wires

Process all ACH files received from or originated to the Federal Reserve and process files through the necessary regulatory systems

Perform settlements on files processed the day prior and research any differences that may occur

Provide debit card support, maintenance, and verification of new card applications

Reviews reports associated with all card services

Processes and completes Regulation E disputes

Proactive with customer issues or system maintenance issues

Helps in the coordination and support of audits and examinations

Participates in special department projects

Maintain current procedures for products

Look for ongoing process improvements

Performs other duties as requested

Qualification

Banking experienceACH processingWire processingMicrosoft OfficeCustomer service skillsMulti-tasking abilityAttention to detailCommunication skillsInterpersonal skills