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Capital Credit Union · 1 month ago

Teller Supervisor

Green Bay, WI

Full-time

Onsite

Entry, Mid Level

1+ years exp

Capital Credit Union is committed to providing quality service and strengthening communities. The Teller Supervisor ensures efficient operations of the teller line, supervises staff performance, and maintains high service standards while building relationships with members.

Banking

Work & Life Balance

Responsibilities

Completes teller schedules to maintain proper staff coverage. May work with other supervisors to provide adequate staffing

Supervises the work flow of the teller area. Assigns, directs, coordinates, and receives the work of the staff assigned. Provides guidance and motivation to the staff as needed, specifically in meeting individual and organizational goals

Researches and follows up on member complaints

Performs the principal duties and responsibilities of a teller or lead teller as the need arises, as outlined in the respective job descriptions

Processes NSF, missing endorsement, and other returned items for the branch. Performs audits on cash drawers

Ensures the cash vault and coin machine are balanced daily. Responsible for verifying the currency order has been placed

Summarizes daily work, including check recap, verifying cashier’s checks, checking GLs, etc. Performs these duties or is responsible for cross-training employees to assume them

Develops the teller line staff, including establishing member advocacy objectives, overseeing training and cross-training, completing annual performance appraisals, recommending salary adjustments and promotions, and directing monthly staff meetings. Encourages employee participation in the incentive program

Interviews and selects new staff members with the Branch Manager

Performs miscellaneous duties, including but not limited to auditing teller drawers, responding to security alarms, maintaining a supply of postage and corporate checks, reviewing time cards, sorting the branch run, routing correspondence, ensuring the branch stays clean, maintaining branch marketing (large bulletin boards); etc

Builds quality relationships with our members through member advocacy

Ensures the safety of the staff

Understands and enforces policies and regulations

Qualification

Teller Supervisor experienceCore computer system knowledgeMember advocacyMicrosoft WordMicrosoft ExcelAnalytical abilityInterpersonal skillsLeadership traitsMentoring skills

Required

Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education

Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system, document archive software, Microsoft Word and Excel, and e-mail), coin processing machine, and adding machine as normally acquired through a basic course or one to three months of on-the-job experience

Comprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, plus a detailed knowledge of the Teller Supervisor function as normally acquired through six to twelve months of on-the-job experience

Ability to concentrate and pay close attention to detail for over ninety percent of work time. Must be able to closely examine documentation and currency. Requires a high degree of accuracy

Analytical ability necessary to research and resolve member and teller problems and determine the appropriate course of action in unique situations. Accurately assesses employee performance

Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in high-stress situations. Requires substantial communication/ listening skills to supervise new and existing employees and deal diplomatically and effectively with sensitive situations. Demonstrates good motivation and delegation skills

Ability to exercise a high degree of independent judgment when supervising employees and addressing member or work area problems. Demonstrates consistent leadership traits and supports overall business objectives

Ability to develop staff by mentoring and/or cross-training employees

Company

Capital Credit Union

Capital Credit Union is a not-for-profit financial institution in Northeastern Wisconsin, which focuses on the needs of over 120,000 members and growing.

Founded in 1927

Green Bay, WI, US

201-500 employees