ReliaQuest · 2 days ago
Associate Technical Support Analyst
Tampa, FL
Full-time
Onsite
Entry Level
1+ years expReliaQuest is a dynamic cybersecurity company seeking an Associate Technical Support Analyst to deliver world-class technical support to GreyMatter Digital Risk Protection end users. The role involves troubleshooting technical issues, managing client relationships, and staying informed about the cyber threat landscape to help clients achieve maximum value from their cybersecurity solutions.
Cloud Data ServicesCyber SecurityInformation TechnologyNetwork SecuritySaaS
Responsibilities
Act as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest GreyMatter Digital Risk Protection platform
Deliver excellent support and best practice guidance to end users, helping clients achieve maximum value from our product
Efficient troubleshooting and successful resolution of technical support issues
Manage relationships with clients and internal teams including Product, Engineering and Customer Success to deliver effective resolutions
Engage in effective communication with various entities to facilitate the takedown of fraudulent or impersonating domains, social media profiles and mobile applications violating relevant regulations or policies
Communicate with clients to gather evidence necessary for successful digital content and domain takedowns
Documentation and reporting of findings and updates relevant to digital content takedowns, ensuring accuracy and efficiency
Develop and maintain an up to date, deep working knowledge of our product and service
Stay informed about the changing cyber threat landscape, regulations and industry best practices associated with cyber threat intelligence and digital content removal
Qualification
Required
1 or more years of experience in at least one of the following: Technical Support, Computer Networking, IT, Customer Success, Technical Consulting, digital content removal or a B2B technical client services role
Experience working with Enterprise clients across multiple time-zones
Exceptional English communication skills, both written and verbal, with the ability to articulate complex technical issues clearly and concisely
Comfortable engaging directly with clients daily, capable of effectively overcoming objections and professionally addressing client concerns
Excellent workload management skills, focusing time where most value can be delivered whilst balancing competing requirements
Ability to adapt to a fast-paced, dynamic work environment and learn new products efficiently while you work
Detail oriented with excellent problem solving and analytical skills
Must demonstrate a positive attitude to work, great energy, and effort
Must be adaptable, focussed, accountable and helpful
Preferred
Bachelors (or higher) degree in a relevant field e.g. cybersecurity, computer science, or intelligence is desirable but not essential. Candidates with equivalent professional experience or qualifications are invited to apply
Familiarity with the cybersecurity threat landscape, knowledge of internet infrastructure, domain registration processes and/or digital content takedowns is highly desirable but not essential
Specific experience using Service Now or equivalent software to manage communication with clients
Specific experience using JIRA to manage technical escalations to internal teams
Professional qualifications relating to cybersecurity, threat intelligence, internet technologies, technical support, open-source intelligence (OSINT), customer success or direct professional experience with any of these
Company
ReliaQuest
The world's leading brands use ReliaQuest's GreyMatter platform for continuous visibility, automation, & measurement across their security.
1001-5000 employees
H1B Sponsorship
ReliaQuest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (4)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$830MKey Investors
Kohlberg Kravis RobertsFTV Capital
2025-03-31Private Equity· $500M
2021-12-01Private Equity
2020-08-25Private Equity· $300M
Leadership Team
Brian Murphy
CEO and Founder, ReliaQuest
Joe Partlow
Chief Technology Officer
Recent News
IT Brief New Zealand
2025-11-07
2025-10-15
Company data provided by crunchbase