Giga Energy · 1 month ago
Helpdesk Technician
Houston
Full-time
Onsite
New Grad, Entry LevelGiga Energy is a company that builds the electrical infrastructure powering the modern world. They are seeking an Entry-Level Helpdesk Technician to provide technical support and help shape the IT systems as the company scales.
Electrical DistributionEnergyEnergy Management
Responsibilities
Own the first line of technical support—Slack, tickets, walk-ups, you name it
Troubleshoot and resolve hardware, software, and connectivity issues quickly
Set up accounts, access, and devices for new hires (startup = lots of onboarding!)
Set up, support, and maintain conference room technology, including audio/video equipment for team meetings, virtual events, and company-wide gatherings. Ensure smooth execution by being available before and during key meetings for troubleshooting and technical support
Help build lightweight processes: simple documentation, checklists, and how-tos
Configure and deploy laptops, monitors, and accessories as we grow
Support SaaS apps (Google Workspace, Notion, Slack, etc.)
Identify recurring issues and propose ways to automate or eliminate them
Jump in on special projects—office moves, tool rollouts, new system testing
Escalate complex issues when needed but aim to solve as much as you can directly
Keep inventory clean, organized, and ready for the next hire
Qualification
Required
A builder mindset: scrappy, resourceful, solution-first
Strong communication skills; able to help non-technical teammates
Basic understanding of operating systems (macOS or Windows preferred)
Familiarity with common startup tools (Google Workspace, Slack)
Curiosity about IT, automation, and scaling processes
Comfort working in a fast-paced, constantly changing environment
A sense of ownership—you don't wait to be told what to do
Preferred
Experience with scripting
MDM tools
CompTIA/Google IT Support certs
Benefits
Subsidized health, dental, and vision insurance
Equity (options) in a rapidly growing startup
401(k) with 4% employer match
Unlimited PTO
Parental leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
Commuter benefits
Monthly team onsites where all offices come in–person to collaborate
Company
Giga Energy
Energy Infrastructure to Power the Modern World
Founded in 2019
51-200 employees
H1B Sponsorship
Giga Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$3.4MKey Investors
Magic Internet MoneyTen31
2022-03-01Seed· $2.3M
2021-08-01Pre Seed· $1.1M
Leadership Team
Brent Whitehead
Co-Founder
Recent News
Seattle TechFlash
2025-12-17
Company data provided by crunchbase