FlexTrade ยท 1 month ago
Senior IT Service Management Platform Engineer
Great Neck, NY
Full-time
Onsite
Senior Level
5+ years expFlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for financial institutions. The Senior IT Service Management Engineer will lead the implementation and management of ITSM tools and processes, focusing on ServiceNow administration and team leadership within a regulated enterprise environment.
Financial ServicesRoboticsSoftware
Responsibilities
Lead the architectural design, implementation, and management of ITSM platforms, with primary responsibility for ServiceNow administration and optimization
Oversee and mentor ITSM team members, providing direction and leadership for platform initiatives and process improvements
Perform and delegate routine configuration changes, upgrades, and patching across ITSM platforms, ensuring best practices are followed
Conduct regular audits and ensure data accuracy, consistency, and compliance across the ITSM ecosystem
Ensure platform stability, performance, and security through proactive health checks, maintenance, and architectural enhancement
Integrate and manage monitoring tools to provide real-time visibility into IT assets and services
Collaborate with cross-functional teams to improve IT processes, service delivery, and alignment with organizational objectives
Ensure compliance with industry standards, regulatory requirements, and internal governance policies
Deliver comprehensive reports and dashboards to IT leadership, presenting analysis and recommendations for strategic decision-making
Qualification
Required
Bachelor's degree in computer science, IT, or a related field
5-7 years of hands-on ServiceNow administration experience, including configuration, integration, and platform optimization
2-3 years in a lead or management role overseeing ITSM platform teams and initiatives
6+ years of ITSM experience (FinTech preferred), with a strong background in enterprise IT infrastructure environments
Proven expertise in ITSM and ITOM frameworks (e.g., ITIL), with practical experience designing and implementing ITSM architectures
Demonstrated management, leadership, and team development skills within an ITSM context
Excellent communication, decision-making, and interpersonal skills, with the ability to influence and collaborate across all organizational levels
Extensive experience with Lansweeper, SolarWinds, OpsRamp, and certificate management
Preferred
ITIL v4 certification or equivalent recognized ITSM qualification
Advanced ServiceNow architectural design and platform development skills
Strong scripting proficiency (PowerShell, JavaScript, Python) for automation and process enhancement
In-depth knowledge of regulatory standards (ISO 27001, SOC 2) and experience ensuring ITSM platform compliance
Expertise in CMDB design, maintenance, and integration within complex IT environments
Demonstrated success leading ITSM platform transformation initiatives and cross-functional teams
Company
FlexTrade
FlexTrade Systems Inc., is the industry pioneer and global leader in broker-neutral, execution and order management trading platforms for equities, foreign exchange, options, futures and fixed income.
501-1000 employees
H1B Sponsorship
FlexTrade has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (14)
2023 (19)
2022 (18)
2021 (19)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
V
Vijay Kedia
CEO
Recent News
2025-04-03
2025-02-06
2024-11-29
Company data provided by crunchbase