IDEX Corporation · 2 months ago
Internal Account Manager
Brenham, Texas
Full-time
Onsite
Senior Level
5+ years expMatcon Limited is a company that values career growth and skill application. The Internal Account Manager will process incoming orders and provide exceptional customer service while managing existing accounts and collaborating on new opportunities.
ManufacturingMedical
Responsibilities
Communicates with internal and external customers by email and phone to resolve customer inquiries and Sales Orders. Sets clear expectations by providing accurate information and transparent communication
Owns 80s/20s customer service function from beginning to end, general inquiries, order entry, order acknowledgement, order status, shipment updates/tracking/issues, complaints, RMA processing, and providing an overall pleasant customer experience
Performs PO review for corrections with price, terms, export compliance, and other details. Informs customer of any changes require and follows-up for resolution. Escalates major challenges to management where required
Enters orders into ERP system and ensures correctness of price, nomenclature and other information
Updates customers on shipping dates, anticipated delays, and/or other changes as needed
Works with internal team members to ensure all pieces of order are present for smooth transition of processing
Collects appropriate customer data for valid company decisions on order cancellations, returns, changes, and other related matters
Provides phone support for incoming calls
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Assists with other local Accounts Receivable & Payable Functions AR to assure accounts are in good standing for credit terms, credit limits, and timely payments. AP function by matching POs, packing slips, and product quantities with supplier invoices received
Collaborates with Outside Sales to provide internal customer account support, as necessary
Requires customer portal management and adjustments in coordination with both the customer and operations, shipping & receiving
Qualification
Required
Bachelor's Degree in Business Administration or related field; associate degree may be acceptable with extensive prior experience in an internal account management role
Minimum of 5 years' experience in an account management or customer service role, preferably in a manufacturing environment
Prior experience must include working with ERP and CRM systems, must demonstrate knowledge of systems
Exceptional attention to detail
Proven ability to work to KPIs/targets and report back on performance
Clear, precise communication and organizational skills
Strong problem-solving skills and analytical abilities
Strong understanding and demonstrated ability to use Microsoft Office Programs
Strong time management skills and the ability to appropriately prioritize
Preferred
Knowledge of semiconductor industry a plus
Previous experience with JDE a plus
Company
IDEX Corporation
With about 9,000 employees across the globe, IDEX (NYSE: IEX) designs and manufactures products that are vital to the advances of modern life and help IDEX live its purpose – Trusted Solutions, Improving Lives.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-08-07Post Ipo Debt· $500M
1989-06-02IPO
Leadership Team
Eric Ashleman
Chief Executive Officer & President
Allison Lausas
Vice President and Chief Accounting Officer
Recent News
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2025-12-05
2025-12-05
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2025-10-30
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