Apply on Employer Site

Maze · 1 month ago

Senior Renewals Account Manager

United States

Full-time

Hybrid

Mid, Senior Level

$98K/yr - $144K/yr

3+ years exp

Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development. The Renewals Account Manager will oversee the renewal lifecycle for a large book of business, ensuring timely renewals and uncovering expansion opportunities while collaborating with AEs and CSMs.

AnalyticsComputerProduct DesignProduct ResearchSaaSSoftwareUsability Testing

Growth Opportunities

Responsibilities

Own the full renewal lifecycle: outreach → discovery → negotiation → quoting → signature

Manage ~50+ renewals per quarter with accuracy and clear communication

Maintain reliable forecasting for the current and next quarter

Ensure alignment with pricing guardrails, discounting policies, and approval workflows

Demonstrate high attention to detail in pricing, quoting, and commercial documentation

Serve as the primary point of contact for renewal and commercial discussions

Conduct proactive outreach 90–180 days before renewal

Manage objections, negotiate terms, and ensure a smooth, professional renewal experience

Directly own commercial conversations for your renewal base, partnering with AEs and CSMs when needed for additional customer context or risk insights

Partner with AEs on qualifying expansion opportunities and structuring multi-year or multi-product deals

Partner with Marketing on targeted communications and renewal readiness campaigns

Surface trends—risk indicators, expansion themes, segment insights—to GTM leaders

Identify low-effort add-ons, term extensions, and expansion signals

Maintain impeccable Salesforce hygiene; leverage dashboards to manage pipeline, prioritization, and risk

Contribute to scalable renewal workflows, templates, and playbooks

Qualification

SaaS renewals experienceSalesforce CRMNegotiation skillsData-driven mindsetCross-functional collaborationCustomer engagementOperational excellenceCuriosity about customer behaviorCommunication

Required

3+ years in SaaS renewals or post-sale roles with ownership of gross retention (GR) and net dollar retention (NDR) outcomes

Strong commercial instincts and hands-on negotiation experience

Excellent written and verbal communication skills

Experience managing a high-volume renewal pipeline with accuracy and consistency

Strong cross-functional instincts across Sales, CS, Marketing, Finance, and Deal Desk

A data-driven mindset with the ability to forecast and identify patterns

Curiosity about customer behavior and the initiative to act on insights

Comfort operating with autonomy in a remote-first environment

Preferred

Experience working with or supporting UX Research, Product Design, or Product teams

Experience improving renewal workflows or playbooks

Experience with Salesforce CPQ or similar quoting tools

Salesforce CRM and/ or Outreach experience

Experience in a fast-paced or startup environment

Benefits

Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources

Life and Disability Insurance, 100% of the team member premium paid

Flexible time off

Meaningful equity

Company retreats, fully paid for by Maze

New MacBook (laptop), paid for by Maze

Paid Family leave: 16 weeks for birth or adoptive parents

$500/month to be used for dependent health insurance coverage

$1,500 remote work setup fund to ensure you can set up a productive work space

Flexible work schedule where you manage your own working hours

Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

Virtual social engagements randomly throughout the year

SWAG, we have some really cool swag

Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more