Hero Plumbing, Heating, Cooling, Drains & Electrical ยท 1 month ago
Part-Time/Seasonal Customer Service Rep
Bloomington, MN
Part-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrHero Home Services is a partner in ensuring comfort, safety, and community well-being for the Twin Cities. The Customer Service Representative (CSR) will provide an exceptional customer-focused experience across calls, texts, and emails while working closely with the Dispatch team.
CommercialCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home Services
Responsibilities
Answer and book incoming calls, emails, and other requests while providing an exceptional experience to the customer
Make outbound calls to book and confirm existing and potential customers to fill the dispatch board to full capacity
Adhere to the company policy for customer concerns and work to resolve them efficiently and effectively
Update and maintain information in our customer database with accuracy
Practice first call resolution when handling calls
Other duties as assigned by management
Qualification
Required
Answer and book incoming calls, emails, and other requests while providing an exceptional experience to the customer
Make outbound calls to book and confirm existing and potential customers to fill the dispatch board to full capacity
Adhere to the company policy for customer concerns and work to resolve them efficiently and effectively
Update and maintain information in our customer database with accuracy
Practice first call resolution when handling calls
Other duties as assigned by management
Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
High attention to detail and organizational skills
Ability to work independently and adapt to change
Able to communicate professionally, clearly and concisely with other team members, management, and customers
Demonstrates a strong ability to multi-task and problem solve with a sense of urgency
Ontime and prepared to work before the scheduled start time for your shift
Preferred
ServiceTitan experience preferred but not required
Company
Hero Plumbing, Heating, Cooling, Drains & Electrical
Since 1914, Hero has been a trusted name in plumbing, heating, cooling, drains, ducts, and electrical services across the Minneapolis-St. Paul area.
Founded in 1914
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Melanie Porter
Chief Financial Officer
Company data provided by crunchbase