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GSSC (General Security Services Corporation) · 2 days ago

Install Manager

Bloomington, MN

Full-time

Onsite

Mid, Senior Level

$80K/yr - $90K/yr

3+ years exp

General Security Services Corporation (GSSC) is a company that has been providing security solutions since 1946. The Install Manager is responsible for leading the installation department, ensuring high-quality system installations, managing staff, and fostering a culture of safety and continuous improvement.

Security & Investigations

Responsibilities

Leads and manages the daily operations of the installation team, including Install Technicians, Project Managers, and other install support staff

Ensures installation department meets company gross profit objectives through field productivity, scheduling, controlling costs, and maximizing billings

Develops, implements, and maintains installation policies, procedures, and standards that enhance client satisfaction and ensuring scope, timelines, and budgets are met

Sets clear performance expectations, conducts regular team meetings and check-ins, and provides coaching and evaluations to support team growth and development

Handles escalated client concerns promptly and professionally

Develops project schedules, assigns resources, and monitors progress to ensure timely and successful project completion

Monitors and analyzes KPIs, client satisfaction metrics, and operational benchmarks to evaluate team performance

Prepares and presents regular installation metric reports to leadership, identifying trends, gaps, and areas of opportunity

Manages larger, complex installation projects

Provides direct support to Project Managers, Install Technicians, and other install staff, ensuring technical accuracy and operational efficiency

Recruits, trains, and retains top installation team members, while fostering a culture of collaboration, accountability, and growth

Drives interdepartmental collaboration with sales, engineering, and service teams to ensure seamless client handoffs and lifecycle support

Ensures fiscal responsibility of the department including revenue generation and cost containment, analyzes variances from budget, and takes corrective actions

Ensures accurate project information is maintained in company shared files and systems

Partners with sales to create proactive plans for projects resources and execution based on sales pipeline and forecast

Conducts follow-ups with clients to ensure they are satisfied with their experience with GSSC’s install department

Leads the post-project review process, working with engineering and sales to improve processes and institutional knowledge

Manages assigned vendor relationships

All other duties as assigned

Qualification

Project ManagementLeadership skillsConflict resolutionMicrosoft OfficeService operations experienceTeam developmentProblem analysisClient satisfactionRegulatory familiarityCommunication skills