Griffin Hospital · 2 months ago
Planetree Certification Manager
Derby, CT
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $85K/yr
5+ years expGriffin Hospital is a global nonprofit organization focused on improving healthcare experience, and they are seeking a Certification Manager to join their Certification team. The role involves managing certification programs, collaborating with various teams, and ensuring the integrity of certification-related data and documentation.
AssociationCommunitiesHealth Care
No H1B
Responsibilities
•Certification Program Administration Serve as lead administrator on Certification Management Portal, including managing intake of applications, user access and support, workflows, and troubleshooting as needed
• Ensure integrity of Certification-related data and documentation in CRM (Salesforce) including assisting with Certification Service Agreements and proposals, entering and updating user data, and managing reporting on Certification milestones/payments/renewals/etc
• Maintain and manage Certification-related resources on the Planetree Hub
• Partner with Marketing team to educate, promote, and market Certification program and recognize Planetree Certified sites on social media, website, webinars, and more
• Collaborate with the Product team to develop and standardize supporting Certification administration documents including but not limited to scoping, assessment methodology, etc
• Track and monitor Certification related KPIs such as report submission turnaround time
• Program manage updates to the Certification Program including external accreditation requirements, customizations based on countries and care setting, and integration of feedback to ensure relevance
• Represent Certification Program at Planetree Forum and other events and venues as needed
• Manage administration of the PCC Certification Program and other Certification-related Planetree education programs including but not limited to invoicing, attendance tracking, reminders, and distribution of materials
•Certification Program Delivery Participate in Certification Lived Experience Validation Assessments (may require domestic/international travel, which will not exceed up to one week per month/average or 12 weeks per year)
• Assist with administration of online Certification Readiness Self-Assessment Tool (CRSAT)
• Conduct quality check reviews on Certification reports before distribution to clients
• Maintain an up-to-date understanding of latest certification requirements and a strong understanding of Planetree’s person-centered care framework
• Assist and support the Certification team in development of education for internal and external clients related to Certification standards, processes, and benefits
•Teamwork & Culture Live and uphold Planetree’s Mission, Vision, and Values
• Partner reliably, consistently, and kindly with colleagues around the world to deliver a consistent, high-quality Planetree Experience to clients, partners, and team members
• Demonstrate and convey compassion and empathy, partnership and collaboration, and humility and openness
• Be willing to give and receive constructive, just-in-time feedback
• Contribute to Planetree’s organizational learning and development by bringing experiences and insights back to the team to drive innovation
• Complete mandatory training as required
•Critical Skills Demonstrate interest in driving positive change in healthcare
• Demonstrate strong professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures
• Able to manage multiple projects with competing priorities and timelines, and deliver high-caliber work on time/budget
• Able to adapt comfortably to various situations and conditions
Qualification
Required
Bachelor's degree or Associate's degree with 5 year's related experience
Strong project management skills
Obsession with customer experience including follow-up and problem resolution
Excellent interpersonal, verbal, communications, and listening skills
Time management and ability to meet deadlines
Can effectively manage competing priorities
Strong attention to detail
Self-starter, independent, and comfortable with minimal direction
Proactive in anticipating needs and follow-up items
Healthcare experience
Proficient in Microsoft Office (Word, Excel, PowerPoint, OneDrive) and 365 products
Proficient with video conferencing platforms such as Zoom and Microsoft Teams
Proficient with presentation technology
Proficient with project management tools
Experience with Salesforce
English proficiency – written and verbal
Preferred
Degree in a related area: healthcare administration, clinical practice, business
Experience with Expensify
Experience with accreditation/certification management platforms
Other foreign languages where Planetree delivers services (e.g., Spanish, Arabic, French, Portuguese)
Benefits
Bonus Eligible: Yes – based on performance goals and organizational performance
Company
Griffin Hospital
Griffin Hospital is a 160-bed acute care community hospital serving more than 100,000 residents of the Lower Naugatuck Valley Region.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Patrick Charmel
President and CEO
Alex Balko
Chief Financial Officer
Recent News
HealthCareIT News
2025-05-23
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2025-04-27
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2023-12-19
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