Intuit · 1 week ago
Partner Performance Manager 1 QuickBooks Live
Tallahassee, FL
Full-time
Hybrid
Senior Level
$30.50/hr - $48/hr
5+ years expIntuit is seeking a Partner Performance Manager for their QuickBooks Live Expert Assisted offering. In this role, you will lead and oversee performance management for a team of QuickBooks Live Experts, acting as a bridge between internal teams and external partners to enhance service delivery and support small business owners in managing their accounting needs.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience
Support the partner's leadership team through a fast paced, constantly changing environment
Deliver the highest quality support to QuickBooks Live Expert Assisted customers through, training and performance management of talented Bookkeeping Professionals
Support the partner's network and their leadership team in creating a high performing team that champions innovation and continuous improvement
Foster a collaborative and positive team environment with a focus on both customer and expert experiences
Effectively use data to evaluate, identify and support the coaching of partner Experts on our core KPIs’ of SRR (tNPS Survey Response Rate), tNPS(Transactional Net Promoter Score), IRR (Issue Resolution Rate), AHT(Average Handle Time), and PRS (Product Relationship Survey)
Drive quality customer engagements by monitoring Partner team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
Ensure the team is aligned with Intuit’s Mission, Operating Values, and Goals
Act as the conduit between the team and the business by condensing and disseminating large amounts of information
Qualification
Required
Active QuickBooks Online Level 2 Certification required
Minimum of one year experience working with QuickBooks Online
Ability to travel to partner sites, approximately 10% (or less) of the time
Proven ability to drive performance through contact center environments, including partner-managed teams
Demonstrated experience leading in co-employment settings or managing outsourced/nearshore partnerships, including oversight of both Expert and/or Leadership roles
Experience driving results through partners, including conducting business reviews, influencing partner strategy, and holding partners accountable to performance outcomes
Proficient with technology; solid knowledge of computer operations and software
Strong customer service skills—able to interact with customers through video/audio tools in a professional, friendly, and reassuring manner
Strong teamwork skills, flexibility, and a positive attitude
Ability to adapt creatively and proactively to evolving business needs
Comfortable working in a fast-paced environment with minimal supervision
Strong critical thinking, problem-solving, and decision-making abilities
Must be willing to undergo a background and credit check before being considered for this role
Preferred
Active CPA credential (Certified Public Accountant)
Active CPB credential (Certified Public Bookkeeper)
5 or more years of recent experience managing the books for Small Business Clients
Received a 4-year business degree in Accounting/Finance
Internal Applicants with Trajectory Changing or Exceeds Expectations ratings will be prioritized
1+ years related experience in partnerships management highly preferred
Experience managing or supporting remote teams, with strong understanding of the unique needs of this workforce
Experience supporting career development plans and tailoring support to individual team member needs
Bilingual a plus
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-13
Company data provided by crunchbase