FreedomCare · 17 hours ago
Call Center Talent Pool Req (Charlestown, MA)
Charlestown, MA
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $24/hrFreedomCare is a Healthcare company innovating home care delivery. They are building a talent pool of customer service professionals to support various roles in home care, focusing on providing assistance to patients and caregivers over the phone.
FitnessHealth Care
Responsibilities
Connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one over the phone
Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them over the phone
Guide our patients and caregivers throughout the onboarding process of joining FreedomCare
Guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for
Qualification
Required
The ability to manage a high-volume inbound and outbound queue
Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Strong emotional intelligence, and be able to work well in a team
Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking
Benefits
401k
Health
Dental
Vision
Life insurance
Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
Founded in 2015
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase