Inalab ยท 1 month ago
Computer User Support Specialist
Albuquerque, NM
Full-time
Onsite
Senior LevelInalab Consulting is a leading Small Business IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors. The Senior-Level Computer User Support Specialist supports the IT Customer Service Desk, providing technical support on the local tenant infrastructure and systems for the Air Force at Kirtland AFB, NM.
Big DataCyber SecurityInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve. Activities include the following:
Troubleshoot and implement approved corrective actions for secure and non-secure Automated Data Processing Equipment (ADPE) hardware, such as video teleconference systems and client/server computer systems
Provide basic troubleshooting for network switch, router and firewall
Provide installation services for network and telephone communications lines running over copper fiber and terminate copper with RJ-45/RJ-11 and fiber with UNICAM connectors as provide by the Government
Advise, troubleshoot, and implement approved corrective actions for secure and non-secure ADPE software, such as Microsoft Server/Client environments, Microsoft database systems, printing, backup, file services, SharePoint, etc
Install, maintain, and operate classified and unclassified electronic messaging services
Participate in the inventory process for all ADPE-related items (includes hardware, software, media, licenses, etc.) using Government provided systems
The Contract shall assist the Government in the preparation of appropriate inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU as regularly scheduled by the Government
Clients to be supported: Windows 10, 11, and any future clients as they evolve
Servers to be supported: Windows 2012, 2012 R2, 2016, 2019, VMware 6, and any future servers as they evolve
Operate the video-teleconferencing (VTC) and audio-visual equipment, perform operation, basic maintenance, and troubleshooting procedures for the Conference Center (VTC) system, ensure all operational aspects of the VTC are functional to include network connectivity requirements, VTC Connection and routing procedures, install equipment, and maintain the technical capabilities for the integrated presentation system
Knowledgeable of software packages for the integrated presentation systems, maintain a detailed inventory to ensure all equipment signed out, set up technically workable and effective audio-visual communications solutions, provide support during formal ceremonies, presentations and events, perform inventory and provide input to acquire supplies, maintain the base locators, local and Defense Switched Network (DSN) databases, review and set up integrated audio-visual presentations requiring AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems as well as mobile operations, and coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations
Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary
Close-out of work order documents when completed
Monitor ADPE bench stock and submit paperwork using the electronic Vendor Quote (VQ) to replenish stock
Perform early maintenance one day per week starting at approximately 0600
Qualification
Required
TS with SSBI and eligible for SCI clearance
Minimum HS diploma
SEC+CE certification
Microsoft Certification
Knowledge of ADPE asset management processes
Knowledge of service desk operations
Meeting resolution performance metrics
Responding to customer issues with professional approach
Knowledge of Defense Switched Network (DSN)
Knowledge of AMX equipment
Understanding of maintenance and operations for VTC
Benefits
Minimum of two (2) weeks annual paid time off.
A comprehensive, company-paid medical, dental, and vision plan and life insurance.
401K plan with a vesting schedule for company added contributions.
Company
Inalab
Inalab is a leading IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase