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Clinical Pathology Laboratories · 1 month ago

Customer Service Representative IV

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

Clinical Pathology Laboratories is a Great Place to Work certified employer dedicated to creating a supportive and inclusive environment. The Customer Service Representative IV is responsible for delivering high quality service on all inbound or outbound calls, effectively handling customer inquiries, and assisting the supervisor as a technical resource for the department.

Health CareHospitalMedicalMedical Device

Responsibilities

Utilizes customer service skills to effectively and efficiently handle telephone calls

Effectively utilizes departmental resources to maximize productivity, determine priority and ensure quality service

Handles administrative duties that may include maintaining records

Troubleshoots inquiries and follow up on issues that cannot be resolved immediately

Adheres to departmental policies and procedures

Effectively resolves priority complex calls, emails and duties

Responds to quickly and accurately a higher volume than CSRIII expectations

Assists supervisor and serves as a technical resource for the department

Uses initiative and independent judgment within procedural guidelines

May work directly with pathologists to resolve cases

Performs all other duties as assigned

Qualification

Clinical Laboratory ScienceCustomer ServiceState LicensureCommunication SkillsCultural CompetenceSoftware ProficiencyTeamworkAttention to DetailProblem SolvingFlexibilityConfidentiality

Required

Associates or Bachelors of Science Degree in medical technology, clinical laboratory, chemical, physical or biological science obtained from an accredited institution

State licensure if applicable