Regional Sales Assistant/Customer Service Representative jobs in United States
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Sika · 9 hours ago

Regional Sales Assistant/Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction. They are seeking an experienced Regional Sales Assistant/Customer Service Representative to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information about their products and services.

Building MaterialChemicalIndustrialManufacturingMiningPrecious Metals

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer complaints and issues efficiently and effectively
Provide generic information about products, services, and company policies
Maintain customer records by updating account information
Process orders, billing(invoicing) customers, assist with returns, and exchanges
Order entry
Complaint entry
Assuring Customers are billed in timely manner
Collaborate with other departments to ensure customer needs are met
Production
Logistics
AR

Qualification

Customer service experienceCommunication skillsProblem-solving abilitiesCustomer service software proficiencyOrganizational skillsAttention to detail

Required

High school diploma or equivalent
Proven experience in customer service role
Managing customer relations
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work in a fast-paced environment, with high degree of accuracy
Proficiency in using customer service software and tools
Strong organizational skills and attention to detail

Preferred

college degree preferred

Benefits

401k with Generous Company Match
Bonuses
Medical, Dental, and Vision Benefits
Paid Parental Leave
Life Insurance
Disability Insurance
Paid time off, paid holidays
Floating holidays + Paid Volunteer Time
Wellness/Fitness Reimbursements
Education Assistance
Professional Development Opportunities
Employee Referral Program & More!

Company

Sika

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Sika is a chemical company that produces systems and products for bonding, sealing, and protecting in the building and industrial sectors.
dateFounded in 1910
location
Baar, Zug, CHE
people-size10001+ employees
web-link
http://www.sika.com/

Funding

Current Stage
Public Company
Total Funding
$1.31B
2025-11-11Post Ipo Debt· $750.79M
2025-03-03Post Ipo Debt· $557.53M
1995-04-07IPO

Leadership Team

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Thomas Hasler
CEO
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Patricia Heidtman
Chief Innovation and Sustainability Officer
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Recent News

GlobeNewswire
SIKA TO ACQUIRE LEADING MORTAR COMPANY IN SWEDEN TO ENHANCE NORDIC PRESENCE AND ACCELERATE GROWTH
2025-12-15
MarketScreener
Sika to acquire mortar company in Sweden
2025-12-15
MarketScreener
Sika to Buy Swedish Maker of Mortar, Integrated Construction Solutions
2025-12-15
Company data provided by crunchbase