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Fast Enterprises, LLC · 2 days ago

Training & Testing Coordinator - Baton Rouge, LA

Baton Rouge, LA

Full-time

Onsite

New Grad, Entry Level

Fast Enterprises is a provider of essential software and services for citizens and government. The Training & Testing Coordinator will play a crucial role in project implementation by ensuring the quality of software solutions and preparing end-users through effective training and testing coordination.

ConsultingGovTechInformation TechnologySoftware

Comp. & Benefits

Responsibilities

Coordinate Training Programs: Plan and manage the overall training schedule, working closely with project teams to ensure that training needs are met on time. Coordinate logistics , including scheduling in person or virtual sessions and preparing training materials for delivery

Train-the-Trainer Approach: Equip client trainers with the knowledge and resources they need to deliver effective training. Guide them through the process, ensuring they are confident in training end-users on FAST’s software and systems

Create Training Materials: Develop a range of training materials tailored to specific user needs and various training delivery methods. This includes creating video and self-study training modules, job aids, user guides, help articles, and presentations. Ensure that materials are clear, concise, and accessible for diverse learning styles

Collaborate on Instructional Design: Work with subject matter experts and project teams to design training content that aligns with user workflows. Continuously review and update training programs to reflect new features and user feedback

Collaborate with Teams: Work in partnership with implementation teams, software developers, and clients to ensure the training content reflects the latest updates and is aligned with project objectives. Maintain communication with stakeholders throughout the training process

Plan and Schedule Testing Activities: Develop and oversee the testing schedule in coordination with project teams. Ensure that all testing phases are completed on time and aligned with the project timeline

Develop and Manage Test Scenarios: Collaborate with the project team and client subject matter experts to write comprehensive test scenarios that reflect user workflows and system interactions. Continuously review and update test cases to cover new updates or changes made by the development team

Coordinate and Train Testers: Lead and support the testing team, providing training on testing processes, tools, and best practices. Equip testers with the knowledge and resources needed for accurate and efficient testing

Monitor and Report Testing Progress: Track testing activities, record testing metrics, and provide regular updates to project stakeholders. Identify potential issues early and work with project teams to implement corrective actions

Qualification

Instructional DesignMicrosoft Office SuiteProject ManagementAnalytical SkillsCommunication SkillsTraining DevelopmentProblem-Solving SkillsTeam Collaboration

Required

Bachelor's degree in Adult Education, Instructional/Curriculum Design, Computer Science, Business Administration, or a related field (technical training or experience in other fields will be considered)

3.0 minimum GPA

Ability to absorb complex technical information and present it in an easy-to-understand format

Excellent analytical and problem-solving skills to adapt training programs based on feedback and performance metrics

Personal qualities of integrity, professionalism, and enthusiasm to inspire learners

Strong verbal and written communication skills to engage and collaborate with a range of professionals

Confidence in managing projects, organizing tasks, and meeting deadlines, with a demonstrated ability to work in a professional setting

Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word, for creating and managing training documents

Benefits

Merit-based pay structure

401(k) matching program

Performance based bonuses

Health, dental, and vision insurance are 100% employer-paid

Sabbatical program, known as the FAST Pause

Paid parental leave

Paid holidays

Vacation and sick time

Bonus time compensation

Gift matching program

Team-building activities

Company

Fast Enterprises, LLC

Glassdoor3.9

For 25+ years, we’ve transformed the way government agencies serve their communities, providing software that delivers superior customer experiences, greater flexibility, and streamlined operations.

Founded in 1997