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Capital One · 1 month ago

Dealer Success Manager Coach - (People Leader)

McLean, VA

Full-time

Onsite

Senior Level

$146K/yr - $167K/yr

5+ years exp

Capital One is a financial services company, and they are seeking a Dealer Success Manager Coach to lead and develop a team of Dealer Success Managers. This role involves training, coaching, and ensuring the performance of the team while collaborating closely with various stakeholders to deliver exceptional service to dealer customers.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development. Accountable for the overall performance, productivity and professional development of the assigned team of Dealer Success Managers

Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program

Ongoing focus and development for all Dealer Success Managers through continued education forums

Provides understanding on policy and procedure adherence and ensures compliant actions are understood and adhered to

Effectively communicate across the organization including Senior Leadership

Some travel may be required up to 50%

Qualification

People Development & CoachingChange Leadership & MotivationTalent ManagementStrategic ThinkingCommunication SkillsResults Orientation

Required

High School Diploma, GED, or equivalent certification

At least 3 years experience in staff management and training

Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth

Proven success in giving effective feedback, recognizing potential, and building high-performing, engaged teams

Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture

Strong instincts for identifying, acquiring, and retaining top talent

Experience with performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively

Proven track record of making holistic assessments of our current state, defining an end state vision, and the audacity to articulate the path to get there

Conceptual thinking skills must be complemented by a strong orientation towards continuous improvement

Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

Focused on achieving both short and long-term goals

Be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently