Automotive Service Writer jobs in United States
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Serpentini Chevrolet ยท 1 month ago

Automotive Service Writer

positionNorth Olmsted, OH
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$50K/yr - $130K/yr
date2+ years exp

Serpentini Chevrolet is a prominent family-owned and operated dealership seeking a dedicated Service Writer to join their team in North Olmsted, Ohio. The role involves ensuring smooth operations and exceptional customer service experiences in the service department, including greeting customers, documenting their needs, and coordinating service appointments.

AutomotiveAutonomous VehiclesService Industry

Responsibilities

Greet customers warmly, assess their automotive service needs, and document accurately
Clearly explain repair diagnoses and recommend services based on manufacturer guidelines
Provide detailed estimates of costs and timelines for repairs, adhering to Serpentini's pricing and process standards
Schedule service appointments efficiently and coordinate service bay assignments
Maintain continuous communication with technicians and customers throughout the service process
Address customer inquiries and concerns promptly and professionally to ensure satisfaction
Ensure meticulous documentation of service orders and invoices, following all store processes

Qualification

Automotive service proceduresManufacturer KPI scoringCustomer relationship buildingOrganizational skillsInterpersonal skills

Required

Minimum of 2 years' experience as an automotive service writer
Proficient in automotive service procedures, manufacturer KPI scoring requirements, and terminology
Ability to exceed monthly goals set by management and contribute to the team's success
Strong interpersonal and communication skills to build lasting customer relationships
Detail-oriented with exceptional organizational skills in a fast-paced environment
Commitment to following all store processes and exceeding manufacturer KPI scoring requirements

Benefits

Comprehensive health insurance benefits.
Paid vacation, holidays, and personal time off.
Opportunities for career growth and development in a supportive, family-oriented environment.

Company

Serpentini Chevrolet

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Serpentini Chevrolet is Northeast Ohio's largest Chevrolet dealer group.
dateFounded in 1979
location
Strongsville, Ohio, USA
people-size501-1000 employees
web-link
https://www.serpentini.com/

Funding

Current Stage
Late Stage

Leadership Team

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Jim Setele
Chief Information Officer
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Recent News

GlobeNewswire News Room
Tim Lamb Group Facilitates Sale of North Olmsted Chrysler Jeep Dodge Ram in Ohio to Serpentini Auto Group
2025-07-11
Company data provided by crunchbase