LTIMindtree ยท 1 month ago
Consultant - System Management
Scottsdale - Arizona - USA
Full-time
Onsite
Senior Level
5+ years expLTIMindtree is a company dedicated to providing exceptional IT services and solutions. They are seeking a Consultant in System Management to serve as the first point of contact for end users seeking technical assistance and to perform remote troubleshooting. The role involves maintaining accurate logs, escalating issues, and driving process improvements in a 24x7 operational environment.
ConsultingEnterpriseInformation TechnologySoftware
Responsibilities
First Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chat
Remote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questions
Solution Determination Analyze issues and determine the best solution based on customer details
Problem Solving Guide customers through problem solving steps
Escalation Escalate unresolved issues to the appropriate support level
Documentation Maintain accurate logs of events problems and resolutions
Feedback Relay customer feedback or suggestions to internal teams
Improvements Identify process improvements and suggest enhancements
24x7 eyes on glass monitoring and Email s for OnPrem servers physical Virtual Storage Backup and Network devices APs WLCs Circuits Routers Switches Firewalls F5s These events need to be documented and updated in ServiceNow
Azure infrastructure dashboard monitoring
Drive SOP based resolution for issues such as Server disk full Disk errors CPU usage errors Memory errors corrupt OS Boot issues NW device updown backup job failures
Unauthorized change monitoring via config mgmt tool
Team will be responsible to monitor failed OS patches perform server reboots and escalation to L3
ServiceNow ticket creation and escalation to L2L3 Team as appropriate
Initiate MIM for Critical tickets P1s Major Incidents
Vendor coordination for hardware issues and RMA with vendors Example Cisco VMWare HyperFlex Nimble Acronis
Coordinate w ISP for circuit issues restoration Example ATT Comcast Verizon Lumen
Qualification
Required
Experience 12 years in a help desk or customer support role
Understanding of computer systems mobile devices and software applications
Excellent communication skills in English
Customer oriented and patient
BSc BA Computer Science or a relevant field
24x7 eyes on glass monitoring and Email for OnPrem servers physical Virtual Storage Backup and Network devices APs WLCs Circuits Routers Switches Firewalls F5s
Azure infrastructure dashboard monitoring
Drive SOP based resolution for issues such as Server disk full Disk errors CPU usage errors Memory errors corrupt OS Boot issues NW device updown backup job failures
Unauthorized change monitoring via config mgmt tool
Monitor failed OS patches perform server reboots and escalation to L3
ServiceNow ticket creation and escalation to L2L3 Team as appropriate
Initiate MIM for Critical tickets P1s Major Incidents
Vendor coordination for hardware issues and RMA with vendors Example Cisco VMWare HyperFlex Nimble Acronis
Coordinate w ISP for circuit issues restoration Example ATT Comcast Verizon Lumen
Preferred
Knowledge of ITIL fundamentals ITIL Foundations Preferred
Benefits
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-09
Business Standard India
2025-12-29
Company data provided by crunchbase