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Magic · 2 months ago

Travel & Turn CRM Specialist - Freelance, Remote

United States

Full-time

Remote

New Grad, Entry Level

$6/hr - $6/hr

Magic is a company that connects top remote talent with fast-growing businesses. They are seeking a Travel & Turn CRM Specialist to handle CRM administration, client communications, itinerary creation, and basic marketing support, ensuring a smooth and professional experience for clients.

AppsArtificial Intelligence (AI)B2BCustomer ServiceMessagingMobileOutsourcingTask ManagementVirtual Assistant

Responsibilities

Add new clients and traveler profiles; update and maintain reservations and travel details

Create and update itineraries within TURN

Log second/final deposits and payment milestones; track due dates

Record and manage insurance requests and policy information

Perform data entry, deduplication, and CRM cleanup to keep records accurate and current

Handle inbound and outbound calls via VOIP; take messages and escalate important callers/questions promptly

Manage booking emails, payment reminders, insurance requests, and client follow-ups

Use templates and SOPs to ensure timely, professional communications and proper documentation in the CRM

Post and schedule updates on Facebook and Instagram

Create basic graphics in Canva aligned with brand guidelines

Monitor basic engagement and route inquiries to the right team member

Research vendors, quotes, and travel options; compile comparisons and recommendations

Track quotes, holds, and deadlines in the CRM and keep stakeholders informed

Assist with basic invoicing and expense reports

Support project organization within project management tools (task boards, checklists, timelines)

Learn, follow, and help refine SOPs; leverage Magic Workspace & Magic AI to streamline workflows

Qualification

TURN CRMTravel operations experienceVOIP communicationCanva proficiencySocial media managementData entry accuracyProject management toolsProactiveClear communicationDetail-oriented