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ECS · 2 days ago

Information Management Lead

Fairfax, VA

Full-time

Hybrid

Senior Level

ECS is a leading mid-sized provider of technology services to the United States Federal Government. They are seeking a highly experienced and strategic leader to serve as the Information Management Lead supporting the CDM Data Service federal program under DHS CISA, focusing on training development, technical writing, strategic communication, and knowledge sharing.

Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware

No H1B

U.S. Citizen Only

Responsibilities

Lead a multi-functional team of subject matter experts:

Lead a team of communication, design, and training specialists including technical writers, low-code/no-code solution developers, and operational and technical trainers

Collaborate with team members to develop and implement content, information, and knowledge management strategies

Oversee the creation, maintenance, and delivery of targeted training to external customer agencies and internal stakeholder teams

Manage the creation and updating of development documentation, user guides, FAQs, and release notes to ensure accuracy, consistency, and accessibility of information

Coordinate the design of customer-facing presentations and summary materials to concisely and effectively share important information

Facilitate development of and ensure adherence to style and communication standards and templates, maintaining a consistent visual identity across all program documents and presentations

Oversee the curation and management of digital knowledge and content platforms to ensure searchability, relevance, and retention

Ensure customers and stakeholder liaisons receive timely and relevant updates across multiple channels

Guide external and internal distribution of planned and unplanned communications, tracking responses, reach, and impact of messaging

Lead growth and maturation of team capabilities in alignment with program direction

Qualification

Information managementKnowledge managementContent managementTraining designStakeholder managementCommunication skillsProject management softwareDigital workspacesCybersecurity principlesAgile methodologies

Required

US Citizenship and the ability to obtain and maintain DHS (Suitability) EOD/Public Trust

Proven experience leading cross-functional teams in a fast-paced, operational environment

Bachelor's degree in information management, communications, instructional design, or related field

Excellent communication and stakeholder management skills, with a track record of building and maintaining effective partnerships

Well-versed in information management, knowledge management, and content management methodologies and practices

Skilled in creating clear, structured, and visually engaging documentation for technical and business audiences

Experience in training and curriculum design, facilitation, and learning program delivery tailored to varied audiences and skill levels

Accomplished in providing guidance and mentorship to junior team members, fostering a culture of continuous learning and professional development

Flexibility to adapt to changing priorities and environments, and the ability to manage multiple tasks simultaneously

Familiarity with communication tools and platforms, as well as proficiency in using project management and content management software

Preferred

Experience working in a government or defense contracting environment

Knowledge of and experience managing digital workspaces and knowledge repositories (SharePoint, Confluence, Teams)

Familiarity with cybersecurity principles, data governance, agile development methodologies or related program management frameworks a plus

Company

ECS

Glassdoor3.6

ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.

Founded in 2001