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Tourneau|Bucherer · 2 days ago

Service Client Advisor - Las Vegas Flagship

Las Vegas, NV

Full-time

Onsite

Entry, Mid Level

1+ years exp

Tourneau|Bucherer is a luxury retail company specializing in watches, and they are seeking a Service Client Advisor for their Las Vegas Flagship store. The role focuses on providing exceptional client service throughout the watch repair process while achieving sales goals for accessories and services.

E-CommerceLifestyleRetailWearables

Responsibilities

Work to create a positive, inviting and fun environment for the discerning client

Create a relationship with the client:

Greet the client when he or she approaches the counter

Listen to the needs of the client and ask questions to identify the issue with watch

Demonstrate outstanding product and department knowledge

Educate the client on the time, cost and what is entailed in servicing their timepiece

Fully explain what is covered by warranty

Ultimately gain the client’s trust and ensure there are not any questions or uncertainties on the part of the client

Explain the value of being a Tourneau|Bucherer customer, including the complementary estimate and also the warranty provided on all watch repairs

Obtain client contact information utilizing the CRM system to build an on-going relationship

Be enthusiastic and demonstrate a passion for watches

Ensure the Service Counter is clean and has inviting displays

Follow-up with clients on estimates to sell the watch repair, fully explaining benefits

Periodically following-up with clients on the status of watch repairs

When returning a repaired watch to a client:

Review details of watch repair with client

Complete repair warranty card, if applicable

Complete sale and thank the client for their business

Follow-up with clients after completed repairs

Handle client issues with outstanding diplomatic skill, creating a positive experience for the client

At a minimum, must meet service and accessories sales objectives

Clearly understand daily sales objective for accessories and how it relates to monthly, quarterly and yearly targets

Sell add-ons or accessories to clients that will enhance the use and appearance of their watch.This includes straps, bracelets, a new bezel, a new dial, watch cleaning, refinishing and/or crystal replacement

If servicing the watch is not cost effective, encourage the client to take advantage of the Tourneau|Bucherer Trade in program

Follow-up with clients to sell the repair estimate and confirm any repair approval, including all necessary and optional items

Enter information in the service program for repairs requiring in-depth service.Close out ticket when client picks up the watch

Create manual tickets for in-store quick service

Follow-up on emails received from clients

If needed, obtain insurance valuation for watches that are being sent-out for repair

Using service program, the customer is to receive a receipt generated by the service system. for a strap/accessory coming in from another location

As needed, work with other stores on transfer of accessories

Ensure all accessories are accounted for and secure

Strictly adhere to all store security procedures

Willing to be hands-on and work with the team to fulfill operational and organizational needs

Qualification

Retail experienceCustomer relation skillsSales drivenData entryOrganizational skillsBi-lingualTeam playerAdaptable

Required

A passion for developing clientele, selling and providing best in class service

Demonstrate an exemplary level of integrity and professionalism at all times

Must be able to work a flexible schedule throughout the week

Must have a polished and professional appearance with a positive attitude

The ideal candidate must have at least 1-3+ years of retail experience, preferably in the luxury market

Excellent communication, interpersonal and customer relation skills

Sales driven and results orientated

Proficient in data entry and have outstanding organizational skills

Team player

Adaptable with an attitude of continuous learning

Preferred

A bachelor's degree is preferred

Bi-lingual language proficiency is a plus to cater to our international customer base

Company

Tourneau|Bucherer

The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World.

Founded in 1900

New York, New York, USA

501-1000 employees