Case Intake Specialist - CSR jobs in United States
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Morgan & Morgan, P.A. · 1 month ago

Case Intake Specialist - CSR

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. The Case Intake Specialist will serve as the first point of contact for clients, providing crucial support and reassurance during challenging situations.

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Growth Opportunities

Responsibilities

Conduct consultations to potential clients calling into the firm and determine if we are able to help the client
Collect and input adequate data regarding prospective cases
Schedule appointments for call backs to potential clients
Send and obtain signed retainers via email or text
Accept inbound calls and place outbound calls
Resolve client issues in a professional manner

Qualification

Comprehension skillsCritical-thinking skillsTyping at least 35 WPMWriting skillsTeamworkAdaptabilityReliability

Required

High school diploma or GED is required; college preferred
Excellent comprehension and critical-thinking skills
Ability to work in a fun, fast-paced office environment
Used to adapting in an ever-changing environment and handling multiple priorities
Must thrive both in a team environment and when working independently
Reliable and dependable
Excellent comprehension and critical-thinking skills
Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications

Benefits

Medical and dental insurance
401(k) plan
Paid time off
Paid holidays

Company

Morgan & Morgan, P.A.

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John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful.

Funding

Current Stage
Late Stage

Leadership Team

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Casey Civiello
General Manager of Premises Liability
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Company data provided by crunchbase