Instacart · 1 month ago
Senior Field Quality Engineer II
United States
Full-time
Remote
Senior Level, Lead/Staff
$180K/yr - $200K/yr
8+ years expInstacart is transforming the grocery industry and is looking for a Senior Field Quality Engineer II to lead field quality for their electronics and electrical systems. The role involves managing quality issues, mentoring a team, and ensuring high standards of quality and customer satisfaction across deployed carts and kiosks.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions
Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders
Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain
Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM
Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work
Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds
Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response
Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners
Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed
Qualification
Required
Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field
8+ years of experience in hardware quality, field quality, or reliability engineering focused on electronics/electrical systems for deployed products
3+ years of experience leading engineers or technicians, including setting goals and developing talent
Proven ownership of 8D, 5-Why, FMEA, CAPA, and FRACAS processes with measurable improvements in DPPM/RMA/MTTR or similar KPIs
Hands-on debug skills using oscilloscopes, multimeters, and logic analyzers; ability to read schematics and perform board-level triage
Experience driving fixes across design, firmware, process, and test with contract manufacturers and suppliers
Working knowledge of EMC/EMI, electrical safety, and regulatory considerations for commercial electronics
Proficiency with PLM and issue-tracking tools (e.g., Arena/Agile, Jira) and strong data analysis skills using Excel or SQL
Ability to travel to customer and supplier sites as business needs dictate
Excellent cross-functional communication skills and comfort operating in a fast-paced, evolving environment
Professional working proficiency in Mandarin
Preferred
Experience with connected retail/IoT hardware, kiosks, or robotics deployed at 1,000+ unit scale
Depth in power systems and battery technologies (charging, protection, BMS, thermal management)
Background in reliability engineering (HALT/HASS, Weibull analysis, warranty analytics) and test automation
Six Sigma Green/Black Belt and/or ASQ Certified Quality Engineer (CQE)
Experience establishing or maturing FRACAS and quality dashboards for executive and field visibility
Firmware/hardware interface debugging (e.g., I2C, SPI, UART, CAN, JTAG) and basic scripting (Python) for data or test tooling
Proximity to Cincinnati, OH or New York, NY and familiarity with Eastern Time operations
Benefits
New hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
2026-01-09
Company data provided by crunchbase