Eakes Office Solutions · 2 months ago
Service Engineer
North Platte, NE
Full-time
Onsite
New Grad, Entry Level
$18/hr - $23/hrEakes Office Solutions is seeking a Service Engineer responsible for servicing office machines and maintaining customer relations. The role involves troubleshooting, repairing equipment, managing service territories, and ensuring accurate documentation of service calls.
Cleaning ProductsE-CommerceElectronicsManufacturing
Responsibilities
Effectively troubleshoot customers concerns on-site or in shop for electronic, mechanical, software, or copy quality problems and make appropriate repairs
Diagnose machine network connectivity problems and provide appropriate support or consultation
Maintain proper response time
Manage assigned territory to properly service customers' needs in a time efficient manner
Identify and train key operators at all digital/analog machine installations. Report key operator information to dispatch
Listen to and resolve customer concerns in a timely manner
Immediately report any customer concerns that have not been resolved to the customer's satisfaction to the Service Manager
Prepare accurate and complete work orders and secure customer's signature on billable calls
Submit work orders after the completion of every service call. Accurately record both total and print meter readings on each and every connected machine
Maintain work area and tools in a neat, clean, and orderly manner
Maintain proper inventory of tools in tool kit and support materials
Keep vehicles neat and clean
Maintain proper parts and supply inventory in vehicles at all times
Actively promote sales of maintenance agreements, machine supplies, and digital connected machines
Obtain and submit leads for new machine sales
Actively market services provided (i.e. printer repair opportunities)
Attend training seminars as required
Attend service meetings to keep updated on latest service bulletins and latest service procedures
Qualification
Required
High School Education
Good Verbal and Written Communication Skills
Excellent Customer Relation Skills
Accuracy Skills
Ability to Lift 60 Pounds as Needed During the Day
Ability to Lift Heavier Objects with Cart and/or Assistance
75% - 100% of Time in Traveling/Servicing Office Machines
Current Driver's License and Good Driving Record
Preferred
Technical Degree in Electronics/Computers/Basic Networking
A+ Certification
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Company
Eakes Office Solutions
Eakes Office Solutions is a business supplies and equipment company specializing in copiers, office furniture, and janitorial products.
Founded in 1945
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cameron Peister
Managing Partner
Jeff Byrnes
Sales Managing Partner at Eakes Office Solutions
Recent News
2024-04-06
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