SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties · 1 month ago
Restoration Company Call Center Sales Rep
Sugar Land, TX 77478
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hrSERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties is seeking a motivated and customer-focused individual for the role of Restoration Call Center Sales Rep. In this position, you will be the first point of contact for customers, answering calls, qualifying leads, and coordinating service appointments to drive business growth.
Responsibilities
Answer inbound calls promptly and professionally
Provide excellent customer service with empathy, especially during emergency-related calls
Gather detailed information about the customer’s restoration needs (water, fire, mold, etc.)
Qualify and convert leads into scheduled on-site assessments or service appointments
Enter customer information and job details into our CRM/job management system
Coordinate schedules with field technicians and ensure efficient job routing
Follow up on open leads and maintain a strong pipeline of potential jobs
Communicate with customers regarding appointment reminders, arrival times, and status updates
Assist with basic administrative duties as needed
Qualification
Required
Strong communication and active listening skills
Ability to remain calm and helpful during high-stress or emergency calls
Comfortable with sales-style conversations and confident in converting leads
Strong attention to detail and organizational skills
Basic computer proficiency
Preferred
Prior experience in customer service, call intake, dispatching, or sales (restoration or home services preferred)
Experience with CRMs is a plus
Benefits
401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase