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Bank of Botetourt · 1 month ago

Retail Banking Representative

Roanoke,VA,US

Full-time

Onsite

New Grad, Entry Level

Bank of Botetourt is a community-focused bank with a commitment to local economic development. They are seeking a Retail Banking Representative to facilitate account transactions and provide excellent customer service while promoting bank products and services.

Financial ServicesVenture Capital

Responsibilities

Greets customers and conducts deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits and evaluating items for proper hold scenarios

Examines cash deposits for counterfeit currency and follows proper protocols if identified

Receives payment on all loans, ensuring that payments equal the amount due, and that all late charges, if applicable, are collected

Issues cashier checks within prescribed limits and directs customers on how to purchase U.S. Savings Bonds

Processes mail deposits, night drop deposits, ATM deposits, and daytime drop-off deposits and records proper information on bank forms if applicable

Closes accounts or completes account transfers as requested

Assists customers with stop payment requests and wire transfer requests

Completes “Currency Transaction Report” for all cash transactions over $10,000 and completes “Consolidated Currency Report” for all cash transactions over $3,000 and below $10,000

Executes requests to purchase or redeem foreign currency

Batches work at designated times, reviews for red batches, and balances cash drawer at end of day processing. Any teller outages are accounted for on the business day in which they are identified and reported to the Head Teller or Branch Manager

Cashes checks, pays withdrawals from savings accounts, and redeems savings bonds

Processes safe deposit box payments and provides assistance to customers accessing their safe boxes

Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service

Maintains a strong knowledge of the bank’s products and services

Looks for opportunities to make referrals to mortgage, insurance, investments, merchant services, treasury services, and title services

Cross-sells the bank’s products and services. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals

Adheres to currency and coin limits

Understands their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures

Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured

Collects and verifies updated customer identification data

Balances and maintains ATM (if applicable)

Operates standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine

Ensures that the teller station is properly stocked with forms, supplies, etc

Assists in receiving and processing deposits for Bank of Botetourt Elementary Savings Program

Provide superior customer service

Represent the bank in a professional manner

Represent Bank of Botetourt in community affairs and events

Treat all staff members with the utmost respect and cooperation

Conduct business to maximize shareholder value

Promptly report known or suspected violations of Bank Secrecy Act (BSA) laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank’s BSA compliance program to the BSA Officer or Coordinator

Perform other duties as assigned