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Mavis Tire · 3 weeks ago

NOC Analyst

White Plains, NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

Mavis Tire is one of the nation’s leading retail automotive chains, and they are seeking a NOC Analyst to enhance their monitoring capabilities. The role involves analyzing data to identify issues, collaborating with IT teams, and ensuring efficient incident resolution to maintain stability across their IT infrastructure.

AutomotiveManufacturingRetail

Responsibilities

Work closely with cross-functional teams to design and implement testing for network, server, and application health, including performance evaluation, trend analysis, process failure detection, and uptime verification

Perform initial triage and resolve or escalate incidents according to established procedures and SLAs

Monitor enterprise systems, servers, cloud workloads, networks, and business-critical applications for performance and availability issues

Coordinate with Network, Systems, Cloud, Application Support, Development, and Security teams to resolve incidents

Maintain accurate incident documentation and ensure proper communication throughout incident lifecycles

Conduct system health checks and validate stability following maintenance activities or changes

Identify recurring issues and provide recommendations for improvements to monitoring, alerting, or processes

Qualification

Enterprise monitoring toolsWeb application technologiesNetworking fundamentalsSQL queriesWindows/Linux serversAnalytical problem-solvingCommunicationCollaborativeDetail-oriented