Technical Support Analyst in Orlando, FL - Hybrid Role jobs in United States
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GD Resources ยท 1 month ago

Technical Support Analyst in Orlando, FL - Hybrid Role

positionOrlando, FL
timeFull-time
remoteHybrid
seniorityMid Level

GD Resources is seeking a Technical Support Analyst for a hybrid role based in Orlando, FL. This position involves providing technical support to users and administrators, troubleshooting complex software and systems, and ensuring successful resolutions to technical challenges.

Information Technology & Services

Responsibilities

Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform
Gain an understanding of the ServiceNow platform and all core functionality
Analyze data with a view to isolate the potential cause of the issue
Involve others to accomplish personal and group goals

Qualification

Web Services (SOAP/REST)Networking fundamentalsScripting languagesLDAP/Active DirectoryEmail TroubleshootingData Extraction TechnologiesRelational databasesCustomer AdvocacyProblem SolvingTeam Collaboration

Required

Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
Understanding of Email Troubleshooting (e.g. Office 365, Exchange)
Knowledge on Web Services (SOAP, REST)
Experience Data Extraction Technologies (e.g. JDBC, ODBC)
Hands-on experience exporting/importing data between separate systems
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in any bi-directional integration between two systems
Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files including tools like Splunk

Company

GD Resources

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GD Resources is a forward-thinking, Women Veteran-Owned firm specializing in Business Management, Information Technology, Professional and Staffing Services.
dateFounded in 2023
location
Gaithersburg, MD, US
people-size11-50 employees
web-link
https://gdrdefense.com/

Funding

Current Stage
Early Stage

Leadership Team

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Joseph G.
Chief Operations Officer
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