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Ophelia · 1 month ago

Senior Manager, Clinical Operations

United States

Full-time

Remote

Senior Level

$130K/yr - $140K/yr

5+ years exp

Ophelia is a venture-backed healthcare startup focused on providing evidence-based treatments for opioid use disorder through a telehealth platform. The Senior Manager of Clinical Operations will lead a team dedicated to scaling clinical services while ensuring high quality and cost-effectiveness in patient care.

Health CareHome Health CarePharmaceuticalTherapeutics

Responsibilities

Lead our Clinical Operations team to enable continued scaling of our clinical workforce while increasing the ratio of clinical staff to operations staff

Collaborate with Ophelia’s Senior Director of Clinical Services to develop shared OKRs that align with company priorities and consistent delivery of KPIs

Implement systems and processes to support new or evolved care offerings for our patients

Design and implement a cross-licensure strategies for licensed clinical staff that align with patient growth targets

Improve the sustainability and scalability of core clinical operations processes

Manage and improve vendor performance to increase the effectiveness of our clinical processes

Lead the implementation and ongoing execution of department strategies

Clearly articulate our hypotheses including the connection between controllable inputs and the outputs/outcomes of interest

Define, measure, and report on controllable input metrics

Collaborate with the Senior Director of Clinical Services and our Clinician Managers to develop and implement effective performance management processes

Collaborate with Ophelia’s Technology team trios (Product Manager, Designer, and Engineering Lead) to inform and implement technology improvements consistent with company priorities and departmental strategies

Qualification

Healthcare operations leadershipCross-licensing strategiesData analysisSpreadsheet modelingVendor managementCommunicationCross-functional collaborationProblem-solving

Required

5+ years leading operations teams in healthcare

Experience with cross-licensing strategies and navigating par/non-par clinician statuses

Articulates and applies structured approaches to solve problems and to drive progress on identified priorities

Leverages data to develop and test hypotheses

Expert in spreadsheet modeling and data manipulation

Experienced in leveraging business information systems to facilitate effective sharing and regular review of key metrics

Proactively seeks out relevant business context to enable independent decision making and appropriately escalates to their manager

Proactively develops strong cross-functional partnerships demonstrating a 'same team' mindset

Demonstrates strong written and oral communications adapted to the appropriate audience

Enables team members to drive independent progress on key initiatives both within the department and in cross-functional teams

Preferred

Experience with collaborative physician assignments and EPCS systems is a plus

SQL experience is a plus

Benefits

Remote work anywhere in the United States

Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)

20 days of PTO per year

One-time Work From Home Stipend

10 company holidays

401k Contribution Platform

Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!