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Origina · 1 month ago

Customer Account Manager (USA)

Plano, Texas, United States

Full-time

Hybrid

Mid Level

3+ years exp

Origina is a leading global independent software maintenance vendor focused on sustainability and stability in enterprise software environments. The Customer Account Manager will manage customer accounts, drive growth and retention, and foster value-driven relationships to maximize revenue through strategic account management.

Enterprise SoftwareInformation ServicesInformation TechnologySoftwareTechnical Support

Responsibilities

Manage and grow a portfolio of customer accounts in your assigned territory

Develop and execute tailored account plans to achieve revenue growth targets

Strengthen customer confidence by clearly articulating the unique value of Origina's Service Proposition

Identify and pursue upselling and cross-selling opportunities to expand customer engagement

Lead customer retention activities, ensuring alignment with customer needs and maximizing renewal value

Conduct Customer Satisfaction Reviews and analyse feedback to drive continuous improvement

Collaborate with the Territory Manager and Leadership on account planning and strategies

Proactively respond to customer projects and opportunities, supporting Origina's goals of delivering measurable value

Maintain clear communication with customers to identify growth opportunities and ensure their success with Origina's solutions

Act as the internal advocate for the customer, ensuring cross-departmental alignment to deliver exceptional service

Serve as the escalation point for high-priority incidents, ensuring swift and effective resolution

Implement and manage Service Improvement Plans (SIPs) with a strong commercial mindset

Monitor and manage service delivery performance, ensuring alignment with SLAs and customer needs

Serve as the primary contact for operational inquiries related to service delivery

Qualification

Account ManagementCustomer RetentionCommercial AcumenSaaS ExperienceAnalytical SkillsRelationship ManagementStrategic ThinkingAdaptability

Required

Minimum of 3+ years in a Customer Success, Account Management, or similar role

Proven track record of achieving and exceeding sales or retention targets

Commercial Savvy: Strong ability to identify and execute opportunities for revenue growth within key accounts

Relationship Management: Proven ability to build and maintain value-driven relationships with diverse stakeholders in assigned accounts and in the Origina eco-system

Strategic Thinking: Expertise in developing and executing account plans that align with both customer and business goals

Adaptability: Proficient in navigating a fast-paced, evolving business environment

Analytical Capability: Skilled in interpreting account data to drive actionable strategies