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Renew Digital · 1 month ago

Customer Service and Training Specialist

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $75K/yr

1+ years exp

Trusted Dental Technologies is a collaborative organization that integrates the expertise of Renew Digital, Global Surgical, and Voxel to redefine dental care. They are seeking an experienced Customer Service & Training Specialist to deliver exceptional customer experiences and provide hands-on training to dental professionals.

3D TechnologyHealth CareMedical Device

Responsibilities

Serve as the frontline technical resource for dental offices and professionals via phone, email, chat, and remote desktop tools

Troubleshoot technical issues related to dental systems, equipment, software, and digital workflows

Document all customer interactions, issues, and resolutions in the support ticketing system with accuracy and clarity

Deliver virtual — and occasional in-person — training sessions to dental teams on product use, digital workflows, and best practices

Create seamless onboarding experiences that build confidence and drive product adoption

Ensure training documentation, videos, and materials remain up to date

Install, configure, and test dental hardware and software

Stay current with new technologies, software updates, and digital dentistry trends

Test and evaluate new products for potential inclusion in the Trusted Dental portfolio and provide meaningful feedback to product teams

Build strong, long-term relationships with dental customers

Proactively follow up after training, installation, or support cases to ensure successful adoption and satisfaction

Act as the eyes and ears of the customer—sharing insights or patterns that help strengthen service, operations, and product development

Qualification

Technical support experienceCustomer training experienceDigital dentistry toolsCRM systems proficiencyTroubleshooting skillsCustomer serviceCommunicationPresentation skills