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National Board of Chiropractic Examiners · 1 month ago

Customer Service/Proctor-Test Center Administrator

Greeley,CO,US

Full-time

Onsite

Entry, Mid Level

$25.44/hr - $30.53/hr

2+ years exp

The National Board of Chiropractic Examiners (NBCE) is opening a new state-of-the-art Assessment Center to administer pre-licensure examinations for chiropractic examinees. The Test Center Administrator (TCA) is responsible for maintaining the integrity of the examination process, managing logistics, and providing customer service in a high-stakes testing environment.

Education Management

No H1B

Responsibilities

Attend TCA training, as needed

Review and learn the contents of the Test Center Administrator manual

Set up the Test Center, as needed, (i.e., security and registration areas)

Stock coffee and snack area, if necessary

Assist the Simulation Control Specialist (SCS) with computer set ups

Pull up log and prepare booklets and pencils

Check in testing examines; verify their identification

Perform examinee screenings for security; wand examinees upon entry

Assist in examinee orientation, if necessary

Coordinate exam activities, including movement of examinees from orientations to exam stations

Monitor and assist with any examinee’s questions or issues during the examination

Ensure overall security (front door is locked and examinees’ personal belongings are locked up)

Make necessary decisions regarding irregularities, in accordance with NBCE policies, during the exam

Communicate with appropriate NBCE staff during the exam, when necessary

Perform any other duties, as assigned, by the Manager of Test Administration

Ensure personal items are returned to examinees post-exam

Assure proper release of examinees

Prepare for the next examination session, including light housekeeping such as emptying the trash in exam rooms and bathrooms, as necessary

Assist with closing procedures of the test center at the end of the day

Qualification

Customer service experienceAnalytical skillsProblem-solving skillsMicrosoft OfficeCommunication skillsIntegrityReliabilityFlexibilityAdaptability

Required

High school diploma or equivalent

Minimum of 2 years lead customer service experience, including handling complex and escalated customer issues

Exercising sound judgment and independent decision-making

Strong analytical and problem-solving skills

Remaining calm and effective under pressure

Exceptional communication skills, including the use of de-escalation techniques

Flexibility and adaptability in changing environments

Intermediate experience in Microsoft office (Word, Excel, and Outlook)

Possesses unquestionable integrity and reliability

Excellent communication skills and the ability to put examinees at ease

Ability to take and follow directions and abide by NBCE rules and regulations

Interact professionally and courteously with staff at all levels of the organization

Valid Colorado driver's license and satisfactory motor vehicle record

Legally authorized to work in the U.S. for any employer

Any offer of employment is contingent upon the candidate's satisfactory completion of the NBCE's pre-employment, post-offer screening process, including a background check (criminal history), motor vehicle record check, and drug screen